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Investors Believe in AI, but Want Results Without Weaker Financial DisciplineA BCG survey of more than 500 institutional investors managing about $35 trillion shows strong confidence in AI’s economic potential. At the same time, 56 percent consider today’s market overly…
Middle management is shrinking and the same role may not return; experience needs to be used differentlyAutomation of coordination work and flatter structures are changing traditional management positions. Companies are assigning more people to one manager and simply not restoring some former roles. For…
Autonomous AI in Procurement Fails Mainly on Data, Processes, and AccountabilityBCG finds that companies first obtain operational savings from autonomous procurement systems, not a major commercial advantage. Deployment in day-to-day operations delivers more than isolated pilots,…
Four habits of good leaders: listen, protect focus, use technology well and demand performanceArtificial intelligence speeds up administration and information processing, but it does not solve trust, overload or difficult conversations. Leaders need to listen continuously, remove unnecessary…
Customers can vet a salesperson with AI before ever allowing a pitchArtificial intelligence no longer helps only salespeople with preparation. Customers use it as well, comparing suppliers, looking for risks and preparing objections before first contact. Salespeople…
OECD Maps Rules for Artificial Intelligence in the WorkplaceGovernments are so far addressing artificial intelligence in the workplace mainly through existing labour law, data protection and anti-discrimination rules. The OECD warns that formal human oversight…
Hybrid work does not reduce engagement by itself; the problem is often rules designed for the traditional officeHybrid employees combine work and personal responsibilities differently from people in a traditional office regime, yet companies often keep the same expectations for availability and control. The…
Frontline managers need fewer broad visions and more clear rules, feedback and time for peopleFrontline managers are expected to absorb demands from senior leadership, solve operational problems and sustain the performance of tired teams at the same time. If a company does not define decision…
AI Can Reshape the Transformation Office, but Accountability Must Remain HumanBCG proposes redesigning corporate transformation offices with systems that continuously track risks, dependencies, finances, and task completion. The aim is not to replace project teams, but to…
Performance reviews should not surprise employees once a year; feedback must be part of normal workAn annual review often summarizes problems long after they could have been corrected easily. A more useful system continuously connects expectations, specific feedback and next steps. Employees need…
A customer move is a strong buying signal, but brands often notice it only after the customer leavesMoving home forces households to reconsider internet service, insurance, retailers and other recurring services. Research among movers shows strong willingness to accept a relevant offer, but…
AI-era strategy must be embedded in systems and rules, not written into a presentation once a yearIf artificial intelligence continuously influences prices, recommendations, customer service and resource allocation, strategy is executed through systems’ everyday decisions. Leadership therefore has…
A Manager as a Working Team Member Can Reduce Bureaucracy but Must Still Make Time for PeopleCompanies are reducing management layers and expecting managers to perform specialist work as well as lead people. The model can move decisions closer to customers and remove some meetings and…
Spreadsheets and Workarounds Show That the Sales Team Has Outgrown Its Current CRMA simple CRM system may serve a small team for a long time. As the company grows, however, customer data remains in separate applications, salespeople re-enter information manually and support cannot…
AI Can Teach Employees When It Acts as a Coach, Not a Substitute for ThinkingPsychologist Angela Duckworth described in HBR IdeaCast an experiment in which working with AI improved writing ability even a week after the task. The result does not justify handing all work to a…
