How to make internal e-mail communication more efficient

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Look in your mailbox and see how many e-mails without a value or benefit for you you receive from your colleagues a day. You must read them and respond to them or at least consciously ignore them. That costs you both time and energy that you should devote to you work. Now imagine that it is the same with other people in your organization. You are simply victims of junk mail also known as spam, but not the classic form of spam with advertising offers but the so called co-spam rising from internal communication within your company.

To achieve higher productivity, you should not ignore this problem. Typical examples of co-spam, the sending of which via your internal e-mail you should systematically reduce, include:

  • Jokes, funny pictures and comments. Clearly specify that sending such messages only wastes the time of all people involved.

  • Forwarding historical e-mails to document one's attitude to certain things to as many people as possible. Clearly specify that it is undesirable to send messages to people for which they have no value.

  • Incomprehensible e-mails without a clear message. Clearly specify that each e-mail should clearly tell recipients what to do. It will help you to avoid other e-mails with requests for clarification.

  • E-mails confirming that a message was received. Clearly specify that confirmations of receiving e-mails should be sent only in exceptional cases, mostly in communication with people outside the company.

  • E-mail dialogues. Clearly specify that if employees want to communicate about something in the sense of repeated exchanges of ideas in real time, it would be more efficient to pick up the phone or meet in person.

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Article source The Conference Board - Human Capital Exchange - The Conference Board website
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