CustomerThink

http://www.customerthink.com

US website focused on customer care

Articles from this source (192)

Deflecting customers away from human agents may save costs in the short term while quietly destroying loyalty

6.10.2026 

Marketing and sales cannot align in a single meeting. They need to define together whom they actually want to win

1.10.2026 

Company websites are no longer read only by people. Marketing must explain the offer to customers and AI systems at the same time

29.9.2026 

Companies are deploying AI across customer service, but survey data show costs are not falling and sometimes are rising

22.9.2026 

A marketing lead is not yet a sales opportunity. Weak qualification forces salespeople to waste time on the wrong people

17.9.2026 

In complex B2B sales, tracking the opportunity is not enough. You need to know how the customer actually makes decisions

1.9.2026 

AI can prepare a customer success plan in half an hour, but it cannot take over the relationship or complex decisions

25.8.2026 

For complex services, human help can increase conversion even among customers who prefer to research on their own first

20.8.2026 

A customer move is a strong buying signal, but brands often notice it only after the customer leaves

13.8.2026 

Rushed Deployment of Customer Service Tools Can Increase Costs and Damage Trust

6.8.2026 

Customers Do Not Want a More Complex Loyalty Programme but Reliable Recognition and Easier Service

4.8.2026 

The Gap Between Top and Average Salespeople Comes from Discovery Quality, Not the CRM System

30.7.2026 

Brands Must Measure Whether They Appear in AI Answers and Zero-Click Search

28.7.2026 

Tips on how to create a sense of urgency in a client

23.6.2026 

How to create a sense of urgent need for your product

3.2.2026 

Process paralysis: What is it and why is it so harmful to customer service?

31.10.2025 

Everything is in your head: How to adopt a mindset that ensures long-term success in sales

29.10.2025 

Four qualities of an offer a prospect won't refuse

15.7.2025 

The necessity of appealing to emotions: Emotions that influence a prospects’s purchasing decision

8.7.2025 

"Grey nomads": why freelance retirees are the future of the labour market

1.7.2025 

Five myths about employee behaviour that managers should stop believing

30.6.2025 

AI skills that every salesperson should have

12.6.2025 

Do you want to move up in your career without becoming a manager? Here are four tips

3.6.2025 

Three specifics of the young generation of workers every manager should know

2.6.2025 

Have your sales dropped? These four questions can help you identify the cause

29.5.2025 

Ten phases of change unfolding at team or company level

29.5.2025 

The four most common reasons why customers leave an e-shop with items in their cart

22.5.2025 

Five signs your team lacks sufficient customer focus

28.4.2025 

5 tips on making your clients' lives easier

6.11.2024 

What (not) to do if you encounter an angry customer in customer service

10.10.2024