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Family businesses (1/2): A Latin America case studyFor a family firm to survive, it needs to enact policies and procedures which enable its long-term growth. The process of institutionalisation is therefore vital to mitigate succession planning…
With changing technologies and new challenges to be faced by employees, the education and continuous development of staff is starting to be a must in many companies. Yet the sad truth is that…
Three signs that your customer service system isn't working wellSufficient attention must be paid to client service, because an insufficient or inconvenient system of customer care is a reason enough for a customer to end his or her cooperation with a company.…
Are you building an HR department from scratch within your company? Are you conducting an audit of your HR department's current activities or trying somehow to alter its function within the company?…
4 tips on the correct way to set up a bonus system for sales representativesThe business world depends, to a large extent, on bonuses. Commissions from sales, or bonuses for exceeding targets, function as essential motivational factors for salespeople. Setting up the bonus…
A working environment must motivate employees to give of their best. A major part of their motivation consists in a feeling of connection with the company, accordance with its policies and culture,…
Healthy feedback: the basis for a quality company cultureRetaining employees means, among other things, offering them a quality company culture within which they feel appreciated and can develop themselves. The basis of successful communication, leading to…
Six company culture components employees most appreciateWell set-up work processes and a company culture in similar vein will benefit employees and company alike. Satisfied and motivated workers are essential to any successful enterprise, and company…
One of the most common reasons for employees changing jobs nowadays is falling out with their boss or disagreeing with the company culture as promoted by company management. Managers often unknowingly…
Integrated enterprise risk management: a new role for those in financeThere are many risks and uncertainties a company needs to deal with. These include geopolitical events, volatile financial markets, newly emerging technology or cybersecurity threats.
A happy employee is loyal to the company and, moreover, works much better than someone with an aversion towards the job. A workforce that genuinely enjoys going to work is the dream of every HR…
Four things you must not do as the leader of a small businessIf you've chosen the path of entrepreneurship and started your own small business, congratulations. In addition to expert knowledge, good ideas and expertise, the leadership of a small business also…
Soft skills employers are looking for these daysThe current situation on the job market allows candidates to choose from a wide spectrum of job openings, which means that the traditional parameters of suitability of candidates, such as their…
Five questions for a customer service job candidateCustomer service plays an important role in a company's image as a whole. It shows how much the company values its customers and is an ideal opportunity to demonstrate a pro-client company culture.…
From time to time, everyone needs help with motivation and the same goes for employees at your company. On the part of the HR department, several steps can be taken to help motivate employees, improve…
