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Five tips on how to get as much experience as possible out of your internshipAn internship in a prestigious company or state institution is an increasingly popular trend. It's a great way to get experience in your field, and at the same time, to get a prestigious institution…
Mentoring: what is it and how is it (not) done?Talent management, education, training. There are many ways to develop the talent of employees and educate them, and there is often some confusion among managers and employees about what these…
Hyper-personalised customer experiences (1/2): Do you have the right mindset?Even with ever-changing technology, one element remains constant – the customer.
Three main rules when coaching managersBeing a coach of managers and people in supervisor positions requires a different approach from coaching ordinary employees. But the reward for adopting the right attitude to the top people in a given…
Should your company move to a subscription model?The benefits of subscription-based business models are well known: they generate predictable and more durable revenue. They may borrow more easily and they have good cash flow because payments in…
Time to ask for a raise? We know how it should be done.The current economic situation is favourable to increases in wages and more benefits. Companies don't want to lose their workers, and often they're willing to offer better working and financial…
Automate: gain more time and resources for your businessAutomation enables you to provide a quicker and better service. On top of that, it makes it easier to offer a consistent customer experience.
The five worst myths about customer service with fatal consequencesThere are myths about everything, and customer service isn't an exception. Some of these myths are so toxic that they can be quite fatal, not only for customer service, but also for the whole company.…
Companies are starting to chip their employeesAlthough technology is constantly evolving and people are increasingly relying on it, chips and microchips are not yet being fully exploited. But the much dreaded future is already here and these…
Dangerous dark traits among narcissists, abusers and toxic peoplePeople with narcissistic tendencies like to play the victim and they always produce a distorted view of events. They hate seeing other people happy and will verbally abuse you. They tend to be…
„Mystery shopping“ and other non-traditional ways of improving customer serviceWho wouldn't want loyal clientele? Getting a large number of new customers, but then still losing a lot of them, might be a little frustrating and unprofitable for the company. If you would like to be…
How to help a workaholic at your workplaceOn a humorous level, we might say that having a workaholic on one's staff is the dream of every manager. But if this problem occurs in real life, it is really not very amusing at all. Having a team…
The outlook of the human resources sector for 2019What is the outlook for HR next year? What are the main questions, trends and challenges in this sector? Learn more about the results of a survey conducted by the professional association CIPD.
A smile: the most powerful sales weaponMaking clients like and trust you and your company are among the most important tasks you have as a salesperson. And one of the most powerful weapons that will help you reach these goals is,…
The most common objections of prospects and how to react to themThe ability to handle the objections of prospective clients is essential in bringing a deal to a successful close. Whatever business sector you are engaged in, there are virtually the same objections.…
