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Want to become a good leader? First overcome these five fearsBecoming an effective leader is not just about learning theory or acquiring the necessary knowledge in your field. More often, it requires a shift in mindset and approach. To become truly effective…
A feasible project must meet these four criteriaAre you planning a complex and long-term project for your entire team? Or perhaps just a short-term project focused on personal development? Regardless of the scope, your planned project should meet…
Learn to accept criticism: five tips on being more open to feedbackFor anyone’s personal development, it is essential they be able to perceive and accept feedback from those around them. This does not mean uncritical surrender or yielding whenever someone criticises…
Workplace stress reduces performance, profits, and employee loyalty. A healthy and stimulating work environment is therefore becoming a key issue for Czech companies. At the May forum organized by the…
Five less obvious reasons why promising employees leave a companyDoes it happen that a capable and hard-working employee you had big plans for suddenly decides to leave? Are promising employees walking away and you are unsure why such top talent doesn't stay…
How to ensure team members enjoy working in your teamAs a manager, you should strive to make work more than just a duty or necessity for your employees: it should also be a source of enjoyment and fulfilment. How can you create this feeling and ensure…
Four qualities of an offer a prospect won't refuseAlthough every area of business is unique and both technology and client expectations continue to evolve, there are several universally and consistently valid rules in sales. One of them concerns how…
Paid overtime, sabbatical, company kindergarten: unique benefits that truly resonate with employeesWould you like to attract potential candidates or retain your current employees? Then consider offering these three truly unique and desirable benefits which are likely to capture their attention.
Four tips on guiding your team through turbulent timesWars, uncertainty, rising prices and rapid changes in technology: the age we are living in is restless and uncertain. To some extent, the same could be said of nearly every historical period;…
The necessity of appealing to emotions: Emotions that influence a prospects’s purchasing decisionMany of us believe that we make decisions primarily based on reason, especially when it comes to business, purchasing, and accepting or rejecting business offers. However, the truth is that emotions…
Five signs you overanalyse things, and tips on what to do about itAnalytical thinking and thorough consideration of important decisions are essential qualities for every employee and manager. However, when thinking about every detail is overdone, it can lead to…
Eight traits of consistently successful leadersWould you like to know what successful leaders do differently? Here are eight traits of managers and leaders who achieve long-term success.
Improving your customer center: Inspiration from the UK branch of Costa CoffeeCustomer service is the showcase of your company. The way your representatives interact with clients and how effective they are in resolving their issues has a key impact on how customers perceive…
The opposite of imposter syndrome: the Dunning–Kruger effect and how to recognise it in subordinatesMost of us are familiar with so-called imposter syndrome: it refers to a situation in which even a highly capable individual doubts themselves and feels like they have reached a responsible or…
Strategies to reduce the number of callers who hang up in your call centerOne of the key metrics that every customer call center manager should monitor is what is known in English as the „abandon rate.” This refers to the proportion of callers who hang up before their issue…
