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Five simple steps to immediately improve your customer serviceHave you become a manager of an ineffective customer service team? Or did you find out through a customer survey that your clients are very unhappy with the service you provide? If you need to improve…
Four simple tricks to help you be more productive in 2025New year, new beginnings. If one of your New Year's resolutions is that you want to be more productive and that you want to help your team be more productive, this article is for you. Here are four…
Want to be successful in your career and in life? Five general tipsDo you want to achieve success in both your career and personal life? Would you like to be a better leader and do you want your team to reach its maximum potential? Then here are five general tips…
The art of saying no: the importance of setting boundaries for career successYou have probably noticed in your professional life that truly successful people are not those who agree with everything and uncritically accept all orders and suggestions. On the contrary: successful…
Signs you are not communicating well with your teamSince people management is largely about interpersonal communication, it is essential managers pay proper attention to their communication skills and act quickly if communication is poor. So here are…
How to engage Gen Z with your marketing campaignSome products are meant for young people, but sales are not going well because the company doesn't know how to address the target audience. Other products that are meant primarily for older users…
How to inspire others: five practical tips on being a motivational leaderA real and successful leader knows how to inspire and motivate others, especially their subordinates, without having explicitly to order them around. They are able to develop strong relations with…
How to tell if you are not good at leading people? Four sure signsSome people are born to lead, others are not. How can you tell if you are in the second group and simply not good at management? According to the clear signs described below. But don't worry: just…
Need to return to the office? Four tips on making it as easy as possible for the teamThe post-Covid boom of home office is slowly but surely fading. Many employers whose staff do office work have long since switched from a full home office to a hybrid model. Now, however, an…
What customer service should not look like: Five most common and crucial mistakesManagers responsible for customer service often can't make out that a specific problem is the result of a deeper systemic error that dwells within the customer service system. By handling this as a…
Some tips on coping with "winter blues" in times of short days and long nightsWinter, a season of long nights and short days, can cause many people to feel somewhat melancholic, lose energy and (among other things) lose interest in their work. Vitamin D deficiency, disrupted…
Five skills you should develop as a leader in 2025The year 2025 is here, and it is the perfect time to do a small audit of your skills and be clear about what you need to work on. Here are five skills that all managers and team leaders should work on…
Flamanville 3 NPP started to produce electricityThe Flamanville 3 EPR reactor in Normandy, France, has started delivering electricity to the grid, according to EDF. The 1630 MWe pressurized water reactor was connected to the grid for the first time…
What (and how) you should learn about a B2B client before you contact themWe all agree that the more information we have about a client before we call them, the better the chances are that we will suceed with our business proposal. Before every call or other contact you…
Managing graduate subordinates who are fresh out of schoolWhen it comes to work and managerial leadership, fresh graduates of an apprenticeship programme, high school or university show certain specifics. If you too have a graduate on your team, you will…
