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4 rules of a modern-day call centreTechnology continues to develop, the world is changing, expectations of clients are growing and praxis keeps moving ahead. This also applies to call centres. To keep pace with your competition in the…
It's official: Facebook enters the world of recruitmentTest operation of publishing jobs on social network Facebook has been terminated. Companies from the US and Canada can now start publishing job offers under the "Jobs" bookmark on their Facebook…
9 simple non-verbal tricks for more success in salesBody language plays a crucial role in human interaction. We usually perceive it subconsciously; however, that does not mean you should pay no attention to it. On the contrary: If you manage to…
Time is a question of your choicesWorking women with children often feel so busy that they have no time left for other activities except for work and children, and working men feel the same. Our ideas about the amount of free time we…
Brainstorming does not work. Try other techniquesThe purpose of brainstorming is to put our heads together and come up with creative ideas to solve a problem or develop an idea. This technique has been used in companies for many years. However,…
What do you have to do so that people recommend you to others?Client recommendations are one of the best forms of promotion for your company. In today's world of countless possibilities in any field you can think of, people increasingly tend to trust…
Don’t ignore good advice – but don’t swallow everything immediatelyExperts are here to give us guidance. They can tell what's important from what isnt. You can ask them, and they will help you to see what really matters. Thanks to their knowledge, they know how to…
If you can't manage people, you can't manage projectsProject managers must ensure that processes are flowing smoothly and outcomes will make all stakeholders happy and content. Without direct line reports, it is easy to gain the impression that you are…
Are your brainstorming sessions done properly?Brainstorming is used when you need to generate as many ideas as possible – and at the same time you need to be thinking outside the box. And how about evaluation and discussion of the proposed…
Presenting to an uninterested audience (2/2): Additional tipsThe previous article described how to motivate an audience that initially shows a lack of interest. The key is to align oneself in terms of energy and interest at the very beginning and that way…
A cold morning shower: better than coffeeA cold morning shower instead of coffee will empower you for the rest of the day. You will also reduce the chances of waking up late and being stressed out because, in the longer run, you will develop…
Become your company's best salesperson in three monthsBeing capable in sales and being successful in life are goals that have a lot in common. Both require hard work, determination and long-term planning. It might sound like an exaggeration, but the…
What's the secret of the good boss?“My boss is great.” That's a sentence we don't hear very often, but it can happen sometimes. What's the secret of success for those who are lucky enough that their employees say this about…
The importance of having a don’t-do listA to-do list is essential for time management. However, there are a couple of reasons why you should also prepare a don’t-do list. Surprisingly, a don’t-do list may make you more…
Marketing in 2017: Ad blocking and customer experienceMore than 75% of marketers believe that ad blocking, which is becoming more and more comon in Internet browsers - will eventually make advertisements more creative. Marketing is playing a more…
