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Learn the art of negotiationWe encounter negotiations constantly in our everyday lives. Within the family, at work, in relationships, when talking to children, shopping, solving problems or dealing with company representatives &…
5 steps to meet (almost) every goalThe beginning of the year is traditionally a period of resolutions and setting new goals. Many people are, however, also traditionally skeptical because of the number of goals they have never managed…
Rozhodnout v klíčových situacích, které mohou citelně ovlivnit vaši práci či podnikání, je vždy ošemetné. To jako lídr jistě znáte. Takové rozhodování vyžaduje primárně kladení zcela konkrétních…
Customer experience (1/2): Don’t confuse it with customer serviceDisney, Starbucks and Amazon are businesses which are active in different industries but they have something in common: they are very strongly focused on the needs and wishes of their customers.…
Tearing down the walls between industriesSoon, it will not be easy to recognize the boundaries of different industry sectors. In a world that is being changed by new technologies, companies will not be in their comfort zones. Traditional,…
Credibility is not only about not lying …Outline your dreams and goals with passion. Talk about what motivates you – about the purpose you believe is important. But when describing your dreams and your life hitherto, never lie.…
4 ways of building and keeping a good career in salesThe career of a professional salesperson is a tough one. You must keep working on yourself, be highly organised and stay in touch with the latest trends in business. Some salespeople start off well…
Resolution for 2017: Shoot a viral marketing videoWhat is the best, cheapest and easiest way to address as wide an audience on the Internet as possible? Create content that users will share among themselves and will go viral. Make a resolution for…
USA and Canada ban Arctic oil and gas drillingThe United States and Canada have banned offshore oil and gas drilling in parts of the Arctic. The ban has been applauded by environmental groups. Canada will review its decision every five years.…
3 key principles startups must honourMaking a startup successful is no easy matter. The failure rate is quite high: only four out of 10 startups still exist nine years after commencing their activities. So what exactly can startup…
The never-ending customer service dilemma: Satisfied client, or satisfied company?Customer service newbies will reply to the question "What is the most important task of customer care?“ by saying it is customer satisfaction. The more experienced and enlightened people will…
Good leaders inspire, not give ordersGood bosses and leaders trust their people and they create environments for their people to not only to succeed, but to grow. They aren't afraid of their subordinates being better than themselves. On…
Working from home, also known as home office, has become increasingly common and popular among both employees and employers. Nonetheless, the rules for this type of work have not yet been specified in…
Companies and social networks in 2017 (2/2)In the first part of the article, we introduced three major trends no company should miss when seeking to make effective use of social networking in marketing, sales or other parts of its operations.…
Google enters the world of job searchThe use of information technologies, the Internet and social networking has become a matter of course in recruiting. In 2017, however, recruiters can expect a number of innovations and changes in this…
