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Groupthink: Don’t be fooled by itThe concept of groupthink dates back to the early 1950s, when it was defined by Forbes magazine as rationalised conformity. Despite all its pitfalls, it is clearly still alive and well more than six…
7 ideas for a better call centreWorking in a call centre can sometimes be tedious, mentally challenging and exhausting. This is why every stimulus that motivates agents to perform well is to be welcomed. Here are seven innovative…
Help your brain to cope with changeAlthough the nature of work has changed enormously throughout the centuries, the fundamental structure of our brain is pretty much the same as it has always been. This also applies to the brain’…
Five essential elements of a winning team (2/2)The first part of this article introduced the PIKES model as a means of building a successful team and briefly described each of its individual elements. The second part will examine these elements…
7 common characteristics of top recruitersNo two recruiters are identical; however, the best in the business do share certain characteristics which others in the same field would do well to copy. Which characteristics are these?
3 categories of leads and dealing with themThere is a simple equation that applies in sales – the more leads you have, the larger the revenue. Leads, of course, differ in quality (given primarily by the source of the lead) and origin,…
Perfectionists hinder your career. Who else?During our working lives we all meet a whole range of individuals in various roles from superiors through peers to clients. Inevitably we find some people more pleasant than others; a different…
7 tips on persuasion from a professional negotiatorThere are all kinds of everyday situations in which good negotiating skills prove useful. Nonetheless, most of us still make numerous mistakes in this area and fail to achieve our aims as a result.
4 sales tricks observed in Apple storesApple is currently no. 1 in the list of the most valuable brands in the world. With its products and value of its brand, Apple has surpassed even Google, Microsoft or Coca-Cola. Apple and its…
The weakness of playing only to one’s strengthsIn the last ten years HR has tended to focus only on people’s strong points and pay no attention to their weaknesses. Most HR professionals will avoid using the word “weakness”…
Do you follow telesales etiquette?Every human interaction has its own set of rules and in this respect phone sales is no exception. In order not to drive a prospect away, you must adhere to the etiquette of sales over the phone.
Five essential elements of a winning team (1/2)You have been guaranteed investment for a well-designed business model. What could possibly go wrong? In fact, there is strong evidence to suggest that nowadays both startups and established companies…
6 ways in which businesses should adapt to the futureNowadays there are numerous sources of information and resources for would-be entrepreneurs. Established companies are thus under pressure to find new strategies in the face of increased competition.…
4 basic questions you must ask during any B2B meetingBusiness people often ask what they should say to clients in order to be successful. However, this question is wrong. What is much more important is what you ask the prospect. This is why we offer a…
Why is your co-worker so grumpy?From time to time all of us have our ups and downs but some people seem to live in a permanent state of pessimism. This can have a negative effect on those around them: human nature being what it is,…
