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Succeed in interviews by using the right body languageThe outcome does not depend only on what you say. Non-verbal communication, i.e., body language, has even more of an impact. If you want to be in control of the information that is really…
Concisely and clearly - Tips for decreasing call length in call centersOne of the most common indicators of call center effectiveness is the Average Handling Time (AHT). The British website Call Centre Helper therefore asked its visitors from the professional community…
10 reasons why project teams failProject teams often fail because they lack clear and realistically achievable goals. Therefore, if you manage a project, you have to know what you can achieve with certain resources, within a certain…
15 things a leader does automaticallyLeadership is nothing else than a way of human behaviour that gradually becomes automatic. If you want to verify whether you can call yourself a leader, look on the fifteen leadership skills below.…
In 2013 we will see a number of legislative changes related to wages.
What prevents leaders from being successful?The most common reason for why leaders fail is their own ego. Of course leaders do have to believe in themselves so that they can inspire others and earn their trust. But excessive self-confidence…
When writing, use advice from Kurt VonnegutIn the introduction to one of his books, Kurt Vonnegut wrote eight tips for creative writing. According to the PR Daily, however, these tips can be highly applicable to marketing and PR writing too.…
Can you say no?The art of saying no is very important in a managerial practice. In the opposite case, you can end up spending more time on other people's tasks than on your own ones. And exhaustion will come very…
Survey: Global automotive market today and tomorrowDemand for automobiles in most of the developed markets declines. There were approximately one million fewer cars sold in Europe in 2012 than in 2011. This is a result of persisting economic…
How to respond to negative commentsIf you have successful on social media, one day it will happen: A negative comment will appear and you have to deal with it. The way you react will have a great influence on other potential customers.…
HR professionals are increasingly asking themselves how to achieve greater employee engagement. Tips on what to do can be heard from all sides. Let's, however, try to look at the issue in the opposite…
What you should never say to your subordinatesA good manager should know not only what to say to his subordinates to motivate them but also what not to say if he does not want to demotivate a lose them. Let's recall the basic mistakes in…
Imagine that you are Superman and other tips on how to stop procrastinating obligationsMost of us have at least sometimes problems with procrastinating activities, which are indeed necessary, but discouraging for some reason. In case all your attempts to cure your procrastination habits…
How to make your client "fall in love" with you...The first month of working with a new client is something that will never repeat again. You have a chance to build an image of your company as a wonderful partner, without which your customer can no…
Six Thinking HatsSix Thinking Hats (Six thinking hats) is the name of a practical decision-making technique based on the principle of separating six different aspects of thinking. The method was introduced by Edward…
