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Six questions for a call centre agent candidateGenerally speaking, an ideal call centre agent should have the following six traits: communication skills, adaptability, creativity, team player, empathy and emotional integrity. This article will…
The best time to start is nowThe sooner you start chasing your dreams, the sooner you can achieve them.
Do you know what frustrates your team?Not only human resources managers worry about people leaving the company: all those involved in management and functional leadership may experience considerable stress if their teams start shrinking.
What do employees want?It is the dream of every HR specialist to create a working environment where everyone works superbly, where all employees offer an outstanding performance, and which, above all, attracts the best…
Automation and robotics. Two major themes that dominate working life. Advocates of artificial intelligence believe it is an opportunity for the new economy and new jobs. On the other hand, opponents…
Survey: Women negotiate less over salariesThe difference between the incomes of men and women is a long-term one. Although the gap between the income of the two sexes has started to close a little in recent years, it remains the case that in…
Six ways to make a call centre agent's job easierWorking in customer service, just like any job which involves work with people, is mentally challenging. Employees must be able to rise above their current mental state, talk calmly even with…
7 ways to lead by example and motivate your teamMotivating employees in a business team is one of the main tasks of the leader of the group. Motivation is a complex issue that goes way beyond mere financial bonuses, which many managers don't…
Insights for more informed decisions: Tools McKinsey uses (1/2)Let’s take a look at some technological tools which serve to analyse, benchmark and utilise data.
Five basic tasks of an HR departmentAre you building an HR department from scratch within your company? Are you conducting an audit of your HR department's current activities or trying somehow to alter its function within the company?…
4 tips on the correct way to set up a bonus system for sales representativesThe business world depends, to a large extent, on bonuses. Commissions from sales, or bonuses for exceeding targets, function as essential motivational factors for salespeople. Setting up the bonus…
Three areas in which to develop employees' sense of connection with the companyA working environment must motivate employees to give of their best. A major part of their motivation consists in a feeling of connection with the company, accordance with its policies and culture,…
Skills which global cosmopolitans bring to the tablePeople who live global lives and have been exposed to several cultures have learnt all those invisible rules that govern relationships in different cultures.
6 tips how to stop thinking about work on your time offAn effective balance between your work and personal lives is extremely desirable, not only for the worker and those around them but also for the employer. The more capable you are of dividing your…
Healthy feedback: the basis for a quality company cultureRetaining employees means, among other things, offering them a quality company culture within which they feel appreciated and can develop themselves. The basis of successful communication, leading to…
