Quality software
According to CustomerThink.com, one of the worst sources of frustration is non-functional or low quality software. Give workers programs and databases that are simple to operate, reliable, logical and provide employees with everything they need.
Calm working environment
A noisy working environment, though we may perceive it only subconsciously, increases the amount of stress hormones in our blood and reduces the ability to concentrate. This is why call centre agents should be located in a calm and quiet environmnent.
Clear tasks and well set up communication
Communication between employees and management must be transparent and clear. Everybody must know exactly what they are expected to do, receive clear instructions and training too if required.
Flexibility
The possibility of flexible working hours and a certain flexibility in organisation on the part of the employer always brings greater job satisfaction to employees.
Sufficient capacity
It seems all working teams across all fields lack staff. But this brings various complications and frustration into the work of team members. Have enough people in the call centre so that employees need not do extra work and are not forced into unrealistic performance levels.
Appropriate number of meetings
Some companies love meetings, which is not necessarily a bad thing. But these meetings often have no meaning and only distract people from their work. Yes, do schedule meetings. But only if they have some point.
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