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Fixing a toxic team: you get what you tolerateIf backbiting and recriminations appear in your team, this brings many risks: as a rule, good people will soon quit, while new quality candidates won’t come because the team has a bad reputation. In…
Why power matters in negotiations, plus a checklist for next timeTo get the best results from what happens at the negotiating table, you as a negotiator need to maximise your power. You can achieve it thanks to the resources we described in a previous article - the…
Smartphones for business (2/2): A good website is essentialThe previous article explained what micro moments are about and what you need to make use of them in order to reach the users of smartphones. However, if you want to succeed you must have a good…
Specifics of female clientsWomen play an irreplaceable role in the buying processes of most families. In the vast majority of cases, it is they who have the main say when choosing a family holiday, pharmaceuticals and consumer…
Knowing HR is not enough. You must learn people analyticsThe use of analytical tools in HR is no longer an option but a necessity. Some companies are already using them, but many still don't understand or don't want to understand their purpose and…
Study: Women on boards in 2017The representation of women in the governing bodies of companies is still minor. From a global perspective, it has grown only moderately over the last two years to 15%. However, 96% of CEOs are men.…
Improving customer service with chatbotsCompanies which implement a digital workforce of software chatbots can ensure that their service workers are always available. The availability of chatbots via messaging increases the productivity of…
Negotiating for success: what you can rely onNegotiators with many social and professional connections are seen as more influential. If you have a large social network, you are more likely to get some good alternatives during negotiations or…
Four zero-budget marketing tips for start-upsNo matter whether you are starting new businesses or not, you must have noticed that what ten years ago was simply called a new company is now referred to a start-up. Irrespective of the terminology…
Millennials are neither lazy nor selfishMillennials are people born in the late 20th century. Their generation is generally perceived as a generation of young people who have grown up with, and primarily communicate via, modern…
Smartphones for business (1/2): How to attract customersSmartphones are used everywhere. Nowadays, targeting mobile users is crucial, since the smartphone plays a key role in everyday life for virtually everybody. In order to take advantage of the…
LinkedIn to launch detailed reports (not only) for recruitersThe success of strategic recruitment and HR planning today is a matter of quality software solutions able to analyse large amounts of data in order to identify the greatest talent in individual…
Are you coming through a drop in sales? We know what to doOccasional drops in sales are normal for every type of business. It's good to have various channels available where you get new leads, and it's necessary to have a strategy ready for when the drop…
Waiting for an opportunity? Go looking for itMany people are waiting for an opportunity, be it in the realm of their personal life, profession or business. That is to say, they are waiting for the opportunity to come to them. But if things…
Trends in customer service that came to light in 2017The year 2017 hasn't even come to a close, and yet we can already say what the year's new trends are in customer service. We should take an interest because those who fail to follow these trends in…
