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3 steps for better cybersecurity (2/2): What follows the initial discussionThe previous article explained how, if you want to take cybersecurity seriously, the first step is a thorough initial discussion. After that, what comes next?
6 top tips for excellent customer serviceIn some cases, it is necessary to go back to basics. So today we will present the six most basic and most important tips on what customer service should look like. This should be the essence of your…
Managers and recruiters don't have to hate each otherCooperation of recruiters and hiring managers is not always easy but, since this cooperation is crucial for the final outcome of recruitment, it should be transparent and without unnecessary…
The problem of workplace problems"Don't bring me problems, bring solutions," managers often tell their staff. Thus they try not only to reduce the number of unnecessary complaints but, above all, to give subordinates more power and…
What to focus on to make your customers return to youTurning your customers into loyal customers is not easy. If your customer has a negative experience, you very often simply never get a second chance. Of course, you need to make your customer's…
3 steps for better cybersecurity (1/2): Board directors are responsibleAccording to estimates offered by various studies, 70-90% of organisations globally lack sufficient cybersecurity. It is important to realise that this is by no means the sole responsibility of IT…
Get hired for a C-suite role: This experience you need in your CVIn a recent article we've seen how hiring a top leader depends on the current situation in the organization as well as on the personal traits of the candidate. Specific requirements always vary, but…
Can you spot the signs that a company is open to new business opportunities?Everybody would like to be able to use a crystal ball to tell the ideal moment a particular company is interested in your product and thus the best time to approach it. Luckily there are some reliable…
How to lay off your colleague (2/2): Last stepsAfter you have delivered the news of the termination, your job isn't over. In the previous article, we saw how to best approach the critical and unpleasant part of the termination process. Now we'll…
A salesperson must overcome disappointment on a daily basisFailure has always been inherent to business. For many people, rejection on the part of prospects and partial failures are one of the reasons why they avoid the career of a professional business…
Employee chipping continuesIt's neither science fiction nor a conspiracy theory. The number of companies implanting chips in their employees' bodies is slowly but surely increasing. There is also a growing number of employees…
How to frame digitization: Mindsets are importantAll companies will soon be engaged in digitization in some way. While Uber and Amazon are famous pioneers of digitalization, traditional companies are also getting digital. Postal services use…
Some surprising tips for being more productiveBad time management, when you are pressed for time and under permanent stress, may have several very serious effects on you. First, if you fail to plan your work properly, it becomes less efficient.…
How to fire your colleague (1/2): Delivering the newsAn employee usually shouldn’t be surprised by a notice of termination. Regular performance discussions and timely feedback on their performance should have provided sufficient warning. What should…
Save resources on customer serviceCustomer care is crucial for client retention and building long-term business relations with your customers. But in order for customer care not to make you go bankrupt, you should embrace certain ways…
