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If you can't manage people, you can't manage projectsProject managers must ensure that processes are flowing smoothly and outcomes will make all stakeholders happy and content. Without direct line reports, it is easy to gain the impression that you are…
Will microlearning overwhelm traditional corporate training?There are numerous innovations entering corporate training, many of which do not last long. However, there is one trend with the potential to change significantly the traditional model of corporate…
Put more empathy in your customer serviceCustomer service is largely defined by emotions. Clients call you not just to solve a certain problem, but also to complain, to calm down, to share their problems and injustices, alternatively to make…
Presenting to an uninterested audience (2/2): Additional tipsThe previous article described how to motivate an audience that initially shows a lack of interest. The key is to align oneself in terms of energy and interest at the very beginning and that way…
Become your company's best salesperson in three monthsBeing capable in sales and being successful in life are goals that have a lot in common. Both require hard work, determination and long-term planning. It might sound like an exaggeration, but the…
What's the secret of the good boss?“My boss is great.” That's a sentence we don't hear very often, but it can happen sometimes. What's the secret of success for those who are lucky enough that their employees say this about…
5 things that make salespeople seem unprofessionalNo matter what your selling style is, whether you are a jovial extrovert or, on the contrary, a strictly serious salesperson, you should always aim to be as professional as possible. Therefore, you…
The importance of having a don’t-do listA to-do list is essential for time management. However, there are a couple of reasons why you should also prepare a don’t-do list. Surprisingly, a don’t-do list may make you more…
EU will probably reach renewables 20% target share by 2020According to a recently published renewables development report, the EU as a whole is well on track to reach a 20% renewables share by 2020. In 2014 the renewables share was 16%; in 2015 it was…
Marketing in 2017: Ad blocking and customer experienceMore than 75% of marketers believe that ad blocking, which is becoming more and more comon in Internet browsers - will eventually make advertisements more creative. Marketing is playing a more…
Presenting to an uninterested audience (1/2): Start low and aim highWould you ever want to make a presentation for an audience that shows no interest? Obviously that is nothing you would dream about; however, it can happen. And if it does happen, what can you do in…
Small businesses: Cash flow tipsFixing a problematic cash flow can be hard work. Unpaid invoices can turn into a serious issue. If your company is already feeling the pressure, you can still employ the right processes and make some…
Self-employment and family life: the UK experienceAltogether 20% of people related to someone who is self-employed feel increased stress in their household. The reason is precisely the career choice of the self-employed person. And yet people often…
Want to be more successful? 6 morning habits that hype you up for the new dayIt is surprising to what extent our morning activities define how well we will be able to function throughout the day. If you get out of bed in a bad mood, feeling demotivated, tired and without…
3 neglected yet lucrative customer groupsIn recent years, there have crystallised certain groups of clients whom, for some reason, too many salespeople and marketers fail to address, but who are very lucrative in terms of their buying power.…
