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"Impostor syndrome": what it is and how to combat itHave you been promoted to a higher, managerial position but, instead of pure joy, you feel uncomfortable? Are you not sure whether you are the right person and, despite your career successes, you are…
Key traits of a successful customer service agentCustomer service requires people with a certain attitude. Though some people think a customer service job can be done by anybody, the truth is that not everyone has the necessary knowledge, skills and…
Leadership: seven signs of a good leaderQuality leadership, namely being able to lead others and use this ability effectively, can take many forms. Each manager has their own specific style, specific traits and specific approach.…
Six basic principles of non-verbal communication every manager should knowAs a team leader, you will have to speak in front of people. You will need to present results, lead meetings, have yearly evaluation interviews with your employees and communicate with them daily…
Checklist: Questions you should ask when verifying a candidate's referencesOne of the reasons why verification of references may seem ineffective is the fact that many HR professionals will be content to contact a close colleague of the candidate, who, of course, will offer…
Dealing with a team member who is a bullyAs a manager, you will not always be dealing only with pleasant matters. You are obliged, amongst other things, to detect if the behaviour of any team member goes beyond certain limits, interferes…
Five tips on correctly setting goals for your teamWe all know you cannot achieve success without defined, clearly stated and described goals. This applies to both individuals and teams. The task of the team manager is then not only correctly to set…
Five traits of an egoistic managerSelf-confidence and the ability to lead others: these are definitely important characteristics of any manager. But if healthy confidence becomes too big an ego, it is a problem. This is because an…
Six things anyone who wants to lead must learnNot everyone is a born leader. Some people do have an innate inclination to lead others but most skills and characteristics that make a good leader are actually learned. This article will look at the…
Four ways of presenting testimonialsThe term "testimonial" here refers to a positive experience of a client that is presented by a company on its website or in advertising materials in order to show customer references and lure new…
Three steps towards supporting a healthy company cultureWorking environment, mood in the office, attitude of the manager and company culture. All these intangible and often neglected items play a key role in how employees work, as well as their…
As every morning over the past 10 years, Richard left home at 07h30 to drive 120 km to the factory in Pilsen. And as every morning, Richard was asking himself if that really makes sense.
Seven phrases to avoid when communicating with clientsOne thing can be said in many different ways. And, when interacting with customers, it is the task of any sales person or customer service agent to choose such a communication style that will help…
Four major challenges in remote management of a teamThe pandemic has invaded our offices, meaning many companies have had to switch to remote working almost overnight. This new norm of course poses new challenges. And as workplace habits have been…
Learn to speak in a way others like listening toCommunication skills are key to success in any given field. Be it personal life or career development,without the ability to communicate effectively with others, you might be unnecessarily wasting…
