Your query "Informa" has returned 1994 articles.
Know-It-Alls in the workplaceHe's been everywhere, knows everything and you have to work with him. He can be your employee, colleague or boss. These people mostly suffer from uncertainty, but can also behave as a know-it-all…
Rule no. 1: Never offer too many options to a prospectIt might sound like a paradox, but it's true. The more options you give a prospect to choose from, the bigger the chance is that he will choose neither of them. In psychology, this phenomenon is…
Four techniques of the best sellers over the phoneSelling effectively by telephone is a real art. But it is one that can be learned. Here we present four tricks that are used by the best phone salespeople.
How to avoid silent moments when talking to a client"Dead air time" during phone conversations with clients refers to a situation in which the company representative is doing something and there is a significant pause in which nothing happens from a…
Specifics of female clientsWomen play an irreplaceable role in the buying processes of most families. In the vast majority of cases, it is they who have the main say when choosing a family holiday, pharmaceuticals and consumer…
Why power matters in negotiations, plus a checklist for next timeTo get the best results from what happens at the negotiating table, you as a negotiator need to maximise your power. You can achieve it thanks to the resources we described in a previous article - the…
Smartphones for business (2/2): A good website is essentialThe previous article explained what micro moments are about and what you need to make use of them in order to reach the users of smartphones. However, if you want to succeed you must have a good…
Improving customer service with chatbotsCompanies which implement a digital workforce of software chatbots can ensure that their service workers are always available. The availability of chatbots via messaging increases the productivity of…
Negotiating for success: what you can rely onNegotiators with many social and professional connections are seen as more influential. If you have a large social network, you are more likely to get some good alternatives during negotiations or…
Four zero-budget marketing tips for start-upsNo matter whether you are starting new businesses or not, you must have noticed that what ten years ago was simply called a new company is now referred to a start-up. Irrespective of the terminology…
The success of strategic recruitment and HR planning today is a matter of quality software solutions able to analyse large amounts of data in order to identify the greatest talent in individual…
Bringing clarity to PR measurement: focus on actionable insightsIn the field of PR, there is often a tendency simply to analyse too many metrics. Yet many of these may be unhelpful and tracking them only takes up time that could be better used. If you want to…
Four notorious mistakes in job adsJob offers should provide people with basic information clearly about what job is on offer, who's offering it and the salary. The "Who" doesn't only mean the name, address and the field the company…
Banking: Physical channels in the age of digitalizationAs banks' nondigital channels transform, there will be more time to provide appropriate advice to clients. Almost one fifth of active digital customers tend to stop using branches. However, physical…
How to become successful (and maybe also rich) through bloggingThat you shouldnt cover your entire site with ads is a no-brainer: this is something completely irrelevant to readers, as well as extremely distracting. You would thus clearly show that valuable…
