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Four qualities of an offer a prospect won't refuseAlthough every area of business is unique and both technology and client expectations continue to evolve, there are several universally and consistently valid rules in sales. One of them concerns how…
Four tips on guiding your team through turbulent timesWars, uncertainty, rising prices and rapid changes in technology: the age we are living in is restless and uncertain. To some extent, the same could be said of nearly every historical period;…
Six tips on being a company people want to work forA strong employer brand not only enhances your company’s position among competitors but also attracts high-quality employees and retains ambitious, promising talent. How can you build a strong…
The necessity of appealing to emotions: Emotions that influence a prospects’s purchasing decisionMany of us believe that we make decisions primarily based on reason, especially when it comes to business, purchasing, and accepting or rejecting business offers. However, the truth is that emotions…
Five signs you overanalyse things, and tips on what to do about itAnalytical thinking and thorough consideration of important decisions are essential qualities for every employee and manager. However, when thinking about every detail is overdone, it can lead to…
Four harsh truths every manager eventually realisesA managerial position is often perceived as the pinnacle of a professional career. Many people associate the role of a team leader with status, respect, and decision-making authority, which are things…
Eight traits of consistently successful leadersWould you like to know what successful leaders do differently? Here are eight traits of managers and leaders who achieve long-term success.
Improving your customer center: Inspiration from the UK branch of Costa CoffeeCustomer service is the showcase of your company. The way your representatives interact with clients and how effective they are in resolving their issues has a key impact on how customers perceive…
The opposite of imposter syndrome: the Dunning–Kruger effect and how to recognise it in subordinatesMost of us are familiar with so-called imposter syndrome: it refers to a situation in which even a highly capable individual doubts themselves and feels like they have reached a responsible or…
Seven soft skills no successful manager can do withoutTruly successful team leaders are not only experts in their respective fields but, more importantly, they possess soft skills which enable them to communicate effectively, collaborate within a team,…
Strategies to reduce the number of callers who hang up in your call centerOne of the key metrics that every customer call center manager should monitor is what is known in English as the „abandon rate.” This refers to the proportion of callers who hang up before their issue…
Seven job positions AI will not be replacing anytime soonConcerns that AI (artificial intelligence) will take away people's jobs have been around for some time. As early as 2023, AI began taking over certain positions, and this trend is expected to continue…
Five myths about employee behaviour that managers should stop believingEven in management, certain myths and stereotypes still persist. Unfortunately, many managers continue to believe these disproven assumptions and, as a result, make several unnecessary mistakes in…
Seventeen years ago, Margareta Ilková joined Clearstream with the intention of staying just a few years. Today, she leads the Prague branch and oversees hundreds of employees. Together with Karyna…
Effective brainstorming: four methods for managers and team leadersIt is often recommended teams hold a joint workshop to conduct a brainstorming session for generating ideas or solutions to a particular problem. But what exactly is brainstorming, whereby a group of…
