High staff turnover is one of the traditional problems of call centers. However, according to the…
While Yahoo or Hewlett Packard are moving thousands of their employees from home offices back to …
Fear is a reliable killer of corporate culture. It slows down the operation of companies by leading…
Is it your career goal to become the Chief Human Resources Officer (CHRO) of a whole company? Then…
Scheduling the work of agents is a key prerequisite for the successful operation of a call centre.…
Many people think that the main cause of employees' poor mental state, which may lead to the…
Although the combination of words "employee engagement" is somewhat pejorative in Czech, the English…
Which skills can an HR manager not do without if he wants to be successful? Nine answers to this…
For decades, companies have been trying to find a "perfect leader." However, it has finally become…
