Články z oblasti vzdělávání a poradenství

Negotiating in tense situations (1/2): An example from the pharma industry

When negotiating, you should always think twice before accepting the least worst option – and this…

Do you want to make money by blogging?

Blogging brings fulfilment and, at the same time, it can also earn you some money.

Using a customer journey map to enhance productivity

It is essential business productivity be measured in the right way. It may seem surprising but the…

Social media (2/2): Unlocking collective intelligence

The previous article described how social media companies may catalyse the transformation of our…

Automate: gain more time and resources for your business

Automation enables you to provide a quicker and better service. On top of that, it makes it easier…

Age of change (2/2): Mobilise your will to change

Any gap between the world of modern technology and your organisation will disappear only if you…

Scheduling an important meeting: how to ensure the best outcomes

When setting a date and time, you have to consider everyone's schedule; however, you should…

Age of change (1/2): Get rid of habits and mindsets that no longer work

One of the most demanding challenges of today is that the world is changing much faster than…

Voice of the Customer (1/2): Who should deal with it

Voice of the Customer (VoC) programs drive more sales for companies. They reduce service escalations…

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