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How to ensure customer loyalty

In the uncompromising competition which exists in virtually all fields of sales and service…

How to respond to negative online customer reviews

Forbes.com has recently informed its readers that 90% of customers say that they have been…

Do you make a good impression on your clients? Ask yourself these 10 questions

Do you make a good impression on your customers? Unfortunately, clients will usually not give you an…

Creating a community on a social network? Just a myth

As social networks such as Facebook, LinkedIn or Twitter grow, companies are increasingly interested…

"I want everything now!" The specifics of young clients

A new generation has now reached productive age a different generation from any of the previous…

9 features of excellent customer service

Even though prices and quality of products play a crucial role in every company's profits, it is…

Four steps towards perfecting VIP customer care

Did you know that for most companies the top 20% of their clientele accounts for 80% of their…

5 phrases to avoid when dealing with customers

Do you want to discourage customers once and for all? Then do not respond adequately to their…

Freshen up your approach to sales

Spring is coming, so it is good to freshen up your selling strategy and learn from previous…

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