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Improving your customer center: Inspiration from the UK branch of Costa Coffee

Customer service is the showcase of your company. The way your representatives interact with clients…

Improve your company’s „CX“: Five tips for enhancing your customers’ experience with your company

CX, or customer experience, refers to the overall impression clients have of your company. Improving…

Four signs that show your clients do not trust you

Trust is the foundation of every business relationship. Even if you offer the best product or…

6 Tips on How AI Can Help Streamline Customer Service

AI is reshaping the world, including customer service. Artificial intelligence offers a range of…

Five simple steps to immediately improve your customer service

Have you become a manager of an ineffective customer service team? Or did you find out through a…

What customer service should not look like: Five most common and crucial mistakes

Managers responsible for customer service often can't make out that a specific problem is the result…

Personalisation: the key to effective customer service and satisfied clients

There has already been a lot said in our articles about the importance of customer service in…

Forbidden phrases: Six things a client must never hear from a company

Customer service is the showcase of every company, and the way customer service employees or…

5 tips on making your clients' lives easier

Many companies think about how they could best meet the demands of their clients and how to increase…

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