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Several tips on how to deal with angry clientsCommunication with angry and dissatisfied clients is one of the most challenging tasks in customer service. At the same time, however, it is a crucial task because the way a company handles a…
Family firms (2/2): How private equity can help a family firmWhy would a family firm want to partner with investors? Because it can foster a firm’s growth by providing capital and expertise. It also speeds up the institutionalisation of family firms, as…
Family firms (1/2): European family firms are good at institutionalisationMost founders of a family business want to build a firm that will last for generations. However, according to Gallup, only 12% of family businesses survive to the third generation.
Virtual meetings: run them more effectivelyRemote work is very much dependent on how well you can utilise virtual meetings. Attendees often multi-task. Meeting organisers are less careful about a meeting’s purpose. One or two attendees often…
How to sell in times of crisis and fearAs the pandemic of the new strain of the coronavirus arrived, and markets and European economies plummeted, there's the question of what a salesperson who makes living through sales can do in the…
Ignitis Group borrows PLN 258m from the EIB for its first wind farm project in PolandThe European Investment Bank (EIB) will lend PLN 258 million (approx. CZK 1.5 billion) to Pomerania Wind Farm sp.z o.o., a subsidiary of Ignitis Renewables, which is part of the Lithuanian energy…
Understanding decisions (2/2): Deciphering how people ratiocinateThe previous article explained how interviews can be used to reveal the mental models upon which people operate. This can be helpful since professionals use knowledge (both formal and their own…
B2C trends that your company must start to follow and implementB2C business has changed in the past several years significantly due to modern technologies, the internet and a number of new inventions. However, there are still companies that do not use modern…
Understanding decisions (1/2): Reveal mental models that drive decisions and behavioursMental models are often buried far below our consciousness levels. We can, however, employ structured interviews to reveal these models, which may then be expressed in simple "if-then" propositions.…
How to prevent boredom at the workplaceBoredom is a source of anxiety and stress. If we lose interest in our job role, the decline begins. Fortunately, multiple strategies exist for trying to overcome boredom.
The case of Tesla (1/2): What has happened?A look at the Tesla stock price chart will reveal dramatic volatility. The company’s market capitalisation is now 75% higher than that of General Motors and Ford combined. The same February day Tesla…
"Look for a new job": How to prepare for being laid offYour job might be in jeopardy for a variety of reasons, some of which are under your control and others not. It is crucial to notice in time that things are worsening. Pay attention to red flags to…
4 tips for giving a perfect presentationDo you believe there is no such thing as a perfect presentation? In this article, we will try to convince you otherwise. Everybody is different, with their own styles and strengths. That's why there…
Managing creativity (2/2): A two-step processThe previous article described the first two major sources of dynamics relevant for museums. Recognising these sources can be very helpful for understanding creative industries. Now let’s look at the…
Several companies work together on securing medical isotope suppliesThree recent announcements in the media will help secure future supplies of vital medical radioisotopes. The first good news is that Westinghouse Electric Company and Nordion (Canada) Inc have signed…
