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Knowing HR is not enough. You must learn people analyticsThe use of analytical tools in HR is no longer an option but a necessity. Some companies are already using them, but many still don't understand or don't want to understand their purpose and…
Improving customer service with chatbotsCompanies which implement a digital workforce of software chatbots can ensure that their service workers are always available. The availability of chatbots via messaging increases the productivity of…
Interrupting when talking: A bad habit you must get rid ofThe problem with people who interrupt others is that they often don't know about their bad habit or they don't realize how annoying it is. If you have ever had the misfortune of talking with a person…
Negotiating for success: what you can rely onNegotiators with many social and professional connections are seen as more influential. If you have a large social network, you are more likely to get some good alternatives during negotiations or…
Millennials are neither lazy nor selfishMillennials are people born in the late 20th century. Their generation is generally perceived as a generation of young people who have grown up with, and primarily communicate via, modern…
Smartphones for business (1/2): How to attract customersSmartphones are used everywhere. Nowadays, targeting mobile users is crucial, since the smartphone plays a key role in everyday life for virtually everybody. In order to take advantage of the…
Are you coming through a drop in sales? We know what to doOccasional drops in sales are normal for every type of business. It's good to have various channels available where you get new leads, and it's necessary to have a strategy ready for when the drop…
LinkedIn to launch detailed reports (not only) for recruitersThe success of strategic recruitment and HR planning today is a matter of quality software solutions able to analyse large amounts of data in order to identify the greatest talent in individual…
Trends in customer service that came to light in 2017The year 2017 hasn't even come to a close, and yet we can already say what the year's new trends are in customer service. We should take an interest because those who fail to follow these trends in…
Artificial intelligence: the greatest business opportunity$15.7 trillion. This is the value that global GDP will reach by 2030 thanks to the development of artificial intelligence. That is 14% more than today and also more than the current gross domestic…
Waiting for an opportunity? Go looking for itMany people are waiting for an opportunity, be it in the realm of their personal life, profession or business. That is to say, they are waiting for the opportunity to come to them. But if things…
Why people succumb to aggressors and how to change thisIs there an aggressor at your workplace? Given our basic strategies for survival, we have an unfortunate tendency to start behaving like the person who is threatening us. So if you spot an aggressor,…
3 indicators of high-potential employeesBoth research and experience confirm that investing in the right people really pays off. The numbers speak for themselves. In the case of less complex jobs, such as manufacturing, the best workers…
Ten motivational quotes that will encourage youMotivation must be cherished and regularly supplemented. However, everyone is motivated by something different: for some it is the idea of money, for others it is a dream job or position. No matter…
Bringing clarity to PR measurement: focus on actionable insightsIn the field of PR, there is often a tendency simply to analyse too many metrics. Yet many of these may be unhelpful and tracking them only takes up time that could be better used. If you want to…
