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Five ways of making telephone sales more effectiveWhen it comes to all the different types of sales, cold calling is by far the least popular. Salespeople do not like calling prospects, especially ones with whom they have not yet been in touch and…
Fostering leadership at every level: Story from a US automotive culture changeDon Tracy is a top manager at Denso International, and has been in the automotive industry for more than 34 years. He helped carry out a successful cultural transformation centered on changing…
4 ways of increasing the number of followers of your profileSocial networks have become essential to marketing and sales, and not only with the youngest generation. Knowing how to increase the number of followers of social network profiles is a precious…
Tips on making customer service humanThere has already been a lot said in our articles about the importance of customer service in connection to customer loyalty and satisfaction. Despite all the modern technologies and new systems,…
Three basic indicators of sales performance efficiencySelling without a system is a form of chaos in which successes are random, short-lived and non-conceptual. Fortunately we live in a technologically advanced era that helps us with stats and analyses…
Don’t let good ideas die in your companyGood ideas should not be wasted. Beware of giving the impression that any good ideas on the part of your staff are in fact just a waste of time. Quite the contrary: encourage them to be willing to…
Clothes make the man, especially in salesThe way you dress has a proven and clear impact on how people see you, on your career and on your business success. There's an old saying that clothes make the man, but do you know that they also make…
How to ask “inconspicuously” for signing an agreementMany business people know this situation. You have found a match between a need of the prospect and your offer, agreed on the basic conditions of the deal and the client is okay with everything. Now…
Brian Tracy: How to become professional speakerIf you want to deliver speeches for a living, count on it being difficult. Trying to become a professional is no easy task so tips from a renowned expert may come in handy. If you're going to…
Siloes in companies harm the business (1/2)Each division should discover the same insight for itself? No, there is no time for that. An organisation which consists of siloed structures and thinking will always be desperately slow, unprepared…
Charisma: can it be learnt?Charismatic businesspeople are more successful at work than those who are less likeable at first sight or who do not know how to work with people. Personal charm helps not just in business but also in…
Learn how to manage negative comments on social mediaYour customers will complain sometimes. When it's on social media, you should react fast, because your company is under the microscope and is being judged.
A simple, yet effective way to be more creativeA poll conducted by IBM identified creativity as the most important competency of leaders in the future. The respondents can be trusted: they were 1,500 CEOs. That is why you shouldn’t follow the way…
3 steps for better cybersecurity (2/2): What follows the initial discussionThe previous article explained how, if you want to take cybersecurity seriously, the first step is a thorough initial discussion. After that, what comes next?
6 top tips for excellent customer serviceIn some cases, it is necessary to go back to basics. So today we will present the six most basic and most important tips on what customer service should look like. This should be the essence of your…
