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5 tips on what to do when a client gets upsetFrom time to time, every salesperson or customer service worker encounters an angry customer. Though you should try your best to prevent such situations, you can never eliminate them entirely, given…
Successful leadership: Relationships, authenticity and self-awarenessWhenever you are in conflict with someone, it is your attitude that makes the difference between damaging the mutual relationship or making it a deeper bond. According to the management-issues.com …
Mistakes you should not repeatSuccess is not about not making mistakes. It depends on the ability to admit failure, to learn and not repeat the same mistakes again and again. Smart and successful people do not ignore their…
Why we enjoy listening to some people, or Must-haves of engaging speakersYou have certainly noticed that while you immensely enjoy listening to some speeches others you want to leave right at the beginning. It does not have anything to do with the topic discussed. There…
Are you a good leader? Deploy these 3 measuresIt may be difficult for you to find out whether you are a truly successful leader. Ask yourself: do you meet your targets? Then ask yourself again: do you have an enduring, positive influence on the…
You are an HR manager and you have data. But what should you do with it? How can you use the data most effectively to benefit not only your department, but the entire organization? This question was…
Four powerful ways of dealing with rejectionRejection, no matter how unpleasant it may be, has one positive feature: it helps to build resilience. When you have to rise again and again from the emotional low to which you were sent by rejection,…
Test: Are you a problematic employee?Nobody is successful at work only because of knowledge and skills. Relationships with colleagues also play an important role, as do your superiors' opinions of you. If those around you think you are…
Put an end to bad habits and learn disciplinePeople are the alpha and omega of business. Career advancement in the sales sector and personal self-improvement go hand in hand. A person who lacks social intelligence or communication skills will…
Employer branding mythsRecently, there has been much discussion about the importance of employer branding, i. e. creating an image of what companies can offer their employees. Many pieces of advice and consultants have…
Don't remain silent during performance reviewsThe time for performance evaluations is here again. You are going to have an interview with your manager and you wonder what you will learn. Remember that a performance-related interview should not be…
2016 will see companies further utilizing the wide potential of the possibilities modern technology brings to the field of employee training. It will be associated primarily with the arrival of the…
Two different faces of failureFailure isn't always a bad thing. Setbacks are a natural part of life and occur every day. They help us find the right ways to do things next time. However, it's very important to understand the…
Maximize what you get from interactions with your customersApproach your relationship with your customers in such a way that will bring you the most. Provide your customers with relevant new ideas, information and solutions that add value on a regular basis.…
Hone your critical thinking with these 4 exercisesHere are some helpful tips to improve your critical thinking. The management.about.com website reminds us that we should be constantly mentally active and curious. 1) Reading supports your critical…
