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Five traits of an egoistic managerSelf-confidence and the ability to lead others: these are definitely important characteristics of any manager. But if healthy confidence becomes too big an ego, it is a problem. This is because an…
Six things anyone who wants to lead must learnNot everyone is a born leader. Some people do have an innate inclination to lead others but most skills and characteristics that make a good leader are actually learned. This article will look at the…
Four ways of presenting testimonialsThe term "testimonial" here refers to a positive experience of a client that is presented by a company on its website or in advertising materials in order to show customer references and lure new…
Three steps towards supporting a healthy company cultureWorking environment, mood in the office, attitude of the manager and company culture. All these intangible and often neglected items play a key role in how employees work, as well as their…
As every morning over the past 10 years, Richard left home at 07h30 to drive 120 km to the factory in Pilsen. And as every morning, Richard was asking himself if that really makes sense.
Seven phrases to avoid when communicating with clientsOne thing can be said in many different ways. And, when interacting with customers, it is the task of any sales person or customer service agent to choose such a communication style that will help…
Four major challenges in remote management of a teamThe pandemic has invaded our offices, meaning many companies have had to switch to remote working almost overnight. This new norm of course poses new challenges. And as workplace habits have been…
Learn to speak in a way others like listening toCommunication skills are key to success in any given field. Be it personal life or career development,without the ability to communicate effectively with others, you might be unnecessarily wasting…
4 reasons why empathy is crucial in managing peopleBeing a leader requires a number of specific traits. One of them is great communication skills, and closely related to that is the ability to empathize with others. A manager that lacks empathy is not…
How a manager can make a team excited about a shared visionOne of the most crucial tasks of a team manager is to offer their team a shared vision which will make the team members pull together and increase motivation. Unfortunately, many managers neglect this…
Seven traits of successful entrepreneursThe entrepreneurial spirit has many forms; nevertheless, all successful entrepreneurs have some things in common. What traits do the most successful entrepreneurs share and what personal…
Become irreplaceableWho would not want to become an indispensable person for others - and especially at a time when many companies are considering forced cuts and layoffs. But how to achieve this?
How to teach your customer service team to communicate with clients betterEmpathy and communication skills are crucial for customer service agents. Being able to get on the same wavelength with the other person and to communicate with them efficiently is key when dealing…
Six tips on how to increase your productivity and achieve your goalsMany people work hard, but not everybody is as productive as they would like to be, and not everybody achieves the goals they set for themselves. The key is working smart, not just working hard. Today…
The five building blocks of an effective business teamWhat does a successful sales team with stable results look like? Should team members help each other out? Here are the five building blocks of a sustainable, efficient business team.
