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How to prepare for a B2B call with a prospectEven in the era of LinkedIn, e-mails and other forms of communication, calling is still an irreplaceable communication channel that any good salesperson must be capable of using effectively. Calling…
Seven non-verbal signals that managers should avoidA good manager should appear competent and confident. At the same time they must be capable of effective communication and empathy. Being a good manager, or becoming one, requires sending out the…
Five tips on how to support your mental health during the pandemicPandemic measures, working from home, the inability to see your colleagues and acquaintances in person, social isolation and uncertainty all mean that depression, melancholy, anxiety and generally bad…
Five steps towards effective delegation of workWork delegation, namely handing over work to other employees (usually subordinates), is one of the key tasks of a team manager. Unfortunately, it is also an area managers often neglect and as a result…
Four tips on handling multiple projects at onceIn an ideal world, a team manager or project manager should always have just one major project to deal with at a time. Unfortunately, we do not live in an ideal world, so the reality is that projects…
Five tips on effective time management of team meetingsTeam meetings. Many employees (and team managers) are not great fans of them. This is frequently because the meetings are poorly led: they often overrun, with too much time spent on one point, and…
How to support creativity in your teamCreativity and the ability to come up with new solutions are characteristics that hardly any team nowadays can do without. And this does not apply only to obviously creative or artistic fields: it is…
Key traits of a successful customer service agentCustomer service requires people with a certain attitude. Though some people think a customer service job can be done by anybody, the truth is that not everyone has the necessary knowledge, skills and…
"Impostor syndrome": what it is and how to combat itHave you been promoted to a higher, managerial position but, instead of pure joy, you feel uncomfortable? Are you not sure whether you are the right person and, despite your career successes, you are…
Three tips on building an internship programme at your companyAn internship is an excellent opportunity for job candidates who want to gain work experience and try working for an employer with a good reputation. For companies, internships are a good way to…
Leadership: seven signs of a good leaderQuality leadership, namely being able to lead others and use this ability effectively, can take many forms. Each manager has their own specific style, specific traits and specific approach.…
Six basic principles of non-verbal communication every manager should knowAs a team leader, you will have to speak in front of people. You will need to present results, lead meetings, have yearly evaluation interviews with your employees and communicate with them daily…
Checklist: Questions you should ask when verifying a candidate's referencesOne of the reasons why verification of references may seem ineffective is the fact that many HR professionals will be content to contact a close colleague of the candidate, who, of course, will offer…
Dealing with a team member who is a bullyAs a manager, you will not always be dealing only with pleasant matters. You are obliged, amongst other things, to detect if the behaviour of any team member goes beyond certain limits, interferes…
Five tips on correctly setting goals for your teamWe all know you cannot achieve success without defined, clearly stated and described goals. This applies to both individuals and teams. The task of the team manager is then not only correctly to set…
