Thanks to technological progress and to changes in the expectations of clients and in the whole…
For many companies, selling to current and past clients is a much more lucrative sales activity than…
With regard to the current competition of companies and products, it is often customer service that…
Many companies are unable to make their clients involved in what is happening in the company. A lot…
Despite the harsh competition in all business fields, some companies are still able to retain…
Comments, either public (websites, discussions) or non-public (closed survey within one company,…
In most cases, retaining a client is simpler, cheaper and less time-consuming than seeking and…
Gaining clients is one thing; retaining them is another. The former can be achieved through various…
The client-salesperson relationship has its rules and making a professional impression requires you…
