Články z oblasti vzdělávání a poradenství

5 factors that most strongly influence the client decision

Choosing to buy the right product takes place both on a conscious and a purely non-conscious level.…

5 tips on what to do when a client gets upset

From time to time, every salesperson or customer service worker encounters an angry customer. Though…

Preparing a customer satisfaction survey: What to avoid

It is not so hard to conduct a customer satisfaction survey among your clients. What is more…

Maximize what you get from interactions with your customers

Approach your relationship with your customers in such a way that will bring you the most. Provide…

Keep clients from switching to your competition

According to the SellingPower server, the fight for clients takes place non-stop among competitors…

4 tips on making your brand more personal

The product brand you offer and the way clients perceive it are closely connected to how well your…

Chat in numbers: A short history and reasons to employ it

Chat is not just another communication channel  used when communicating with a client. It is a…

Is the saying "The customer is always right" still valid?

The core of customer service has shifted in the last a few years. With the onset of automatization…

How the 4 major expectations of customers have changed over time

For a company's sales activities and customer service to work efficiently, it is necessary to keep…

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