2014 is here and the New Year's resolution of every customer service manager must be to improve the…
On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. This was caused by a few…
From a purely statistical point of view, the chance of losing your customer to the competition in…
Most companies want to know what their customers think. Therefore, they invest in various feedback…
The Salesopedia server has recently published a list of six tips on how to come close to the perfect…
Imagine that you are travelling to the same hotel for the fourth time this year. Upon arrival at the…
Every advice says that you are yourselves on social media, and therefore should not copy anyone.…
Customer service is a long-term dedication. The customer needs to feel that you keep him or her on…
You have a beautiful website up and running, so why should it not be working? Maybe because you sell…
