More training will not rescue performance if employees lack the capacity to use what they already know A performance problem does not necessarily mean a lack of skills. People may know exactly what to do and still perform inconsistently because of overload, back-to-…
Automated checks find known defects. Ford shows why companies still need the experience of people from operations Ford uses more than 100,000 automated tests in parts of its quality…
European managers do not need to handle every crisis separately. They must manage links between problems and set priorities Geopolitics, regulation, cost pressure, labor shortages and technological…
Top performers can hide a poorly designed organization until they burn out themselves A reliable person usually takes over work that has fallen between poorly…
Employees work faster with AI, but the company may not earn more. The link between personal time savings and business results is missing Higher individual productivity does not automatically mean higher company…
Manager assessment may change: knowing how to use AI will not be enough; what matters will be how leaders design work with it Knowledge of AI tools is quickly becoming a basic expectation. For company…
Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization When a company adds AI to an outdated process, it may not achieve a more…
Empathy does not mean softening bad news until the employee no longer understands what the manager is actually saying An effort to protect the relationship can lead a manager to vague feedback…
A company can have capable managers and still overlook them. A single image of the “right leader” narrows the talent pool The ability to lead people does not have to be associated with the most…
A manager whom nobody dares to laugh at loses information. Humor can function as a check on power Humor in leadership is not merely a way to lighten a meeting. The ability…
Neurodivergent managers often remain invisible to the company. The conventional leadership model increases their costs Research involving 416 leaders in the US and UK shows that 41 percent of…
Chipotle adds a step between employee and manager. Future leaders are expected to learn directly on the job Flattening corporate hierarchies is not the only route to more efficient…
Employees do not want promises that AI will threaten no one. Leadership should say precisely what it knows and what it does not yet know Uncertainty around AI cannot be removed by a presentation about…
