Customer experience (1/2): Don’t confuse it with customer service Disney, Starbucks and Amazon are businesses which are active in different industries but they have something in common: they are very strongly focused on the needs…
Credibility is not only about not lying … Outline your dreams and goals with passion. Talk about what motivates you &…
3 key principles startups must honour Making a startup successful is no easy matter. The failure rate is quite…
Good leaders inspire, not give orders Good bosses and leaders trust their people and they create environments for…
What is so special about shared office space? Shared office spaces are popular: young entrepreneurs in particular often…
Productivity boost: All you need is pencil, paper and these tips Plan the course of your days in advance. With better organisation and…
Do you want to be more productive? Buy another mobile device One of the most common recommendations on how to work more productively is…
No more gift baskets for your customers It's that time again. The end of the year is approaching and so does the…
Intuition, or rationality? Intuition plays a greater or lesser role in all our decisions. It may take…
What would happen if ... When something goes wrong, we automatically start wondering why it…
Do you know meeting etiquette? Meetings are not the most popular workplace activity. This, however, does…
Can coaching work wonders? It depends Every manager sometimes deals with employees who lack the motivation to…
How do you drive your best employees away? Do you feel that the best people are leaving you more often than you would…
