Concisely and clearly - Tips for decreasing call length in call centers One of the most common indicators of call center effectiveness is the Average Handling Time (AHT). The British website Call Centre Helper therefore asked its…
10 reasons why project teams fail Project teams often fail because they lack clear and realistically…
15 things a leader does automatically Leadership is nothing else than a way of human behaviour that gradually…
What prevents leaders from being successful? The most common reason for why leaders fail is their own ego. Of course…
Survey: Global automotive market today and tomorrow Demand for automobiles in most of the developed markets declines. There…
What you should never say to your subordinates A good manager should know not only what to say to his subordinates to…
Imagine that you are Superman and other tips on how to stop procrastinating obligations Most of us have at least sometimes problems with procrastinating…
Six Thinking Hats Six Thinking Hats (Six thinking hats) is the name of a practical decision-…
Can you keep your mouth shut? At meetings, are you the first one to take the floor? Do you overlook…
EU wants companies to report cyber attacks Large companies based in the European Union should be required to report…
What will a bad boss never say? Have you ever worked for a boss whose attitude undermined the ability of…
10 statements your boss really does not want to hear Most people are aware of the fact that good relations with superiors are…
