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Morning routines to change your days into the best of your lifeBe sure to drink some water. Have a good workout in order to feel better. Start your day with thoughts of gratitude and a visualisation of your goals.
Mindfulness meditation: good for stress relief, worse for motivationAcceptance of the present moment, known as mindfulness, is generally perceived as something good and desirable. Nowadays meditation based on mindfulness is very popular: tech companies in the US offer…
The „SPIN“ selling method: what is it, and how does it work?There are many selling methods and systems. Some only work in very specific situations, some are more general and can be applied in any business field and in any situation. The SPIN method is in the…
Five questions that should be asked at a meeting with a prospectIf you manage to schedule a meeting with a perspective customer and he actually comes and pays attention to you, your chances of closing a deal are very high. You must be able to use the full…
Working environment and office design: trends for 2018People, the world, and things around us are constantly changing and developing. Office design and the entire concept of the working environment are no exception. This is the result of design trends…
How to keep a positive attitude at all timesWe all try to reach a state of wellness and happiness, either consciously or subconsciously. For your career as a business person, it is crucial that you maintain a healthy, positive attitude, even…
Customer care: Retain the best employeesThe main topic of today in customer care is self-service and virtual assistants. Nevertheless, in practice, customer service and support is still mainly people-led.
4 examples of putting empathy and authenticity into your communication with clientsBuilding a sense of mutual rapport is crucial in creating a bond between a company representative and clients. Trustworthiness and empathy are also essential, from a business perspective, because…
Seven strategies of client retentionFinding a new client costs, on average, five times more money and effort than keeping a current one. Your current clientele is also a great source of additional business and referrals. High customer…
Retaining talents: What to doWhen it comes to the workforce, engagement and efficiency are crucial. Any newcomers need to understand your company’s processes and culture very quickly. Try to design an induction programme that…
Four statistics that show how important emotions are in clients' decision-makingA successful business person must know how to work with the emotions of prospective and current clients. Some salespeople might not even realize how important emotions are in the decision-making…
Defeat your stressDo you know how to handle stress? Sometimes, feeling stressed indicates that you need adjust something in your life or mind. Don’t miss these opportunities for growth and change.
Change in company culture: How to do it?Much has been written about company culture. You know its importance for the perceptions of customers and other people outside the company, as well as how it is perceived by employees themselves. It…
Learn to write e-mails that engage prospective clientsThere are a number of ways of approaching a prospect. One of the statistically less successful ways is e-mail. However, if you don't have another option, and especially if you know how a cold e-mail…
Why you shouldn't underestimate the connection of customer service to salesMany companies have different departments for customer service and sales. Oftentimes, customer service agents have much less power than salespeople. Generally, more emphasis is put on business results…
