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Advice for those who have blundered badly in customer serviceMistakes happen. This is natural. However, it is also natural that such mistakes have corresponding consequences. When it comes to customer service, one mistake can ruin years of building a good…
Beware of 3 career mistakes caused by poor interpersonal skillsEven the best have blind spots where their weaknesses are hidden. What are they? Let's focus on specific characteristics that can derail even successful professionals.
UK-EU energy relationship after BrexitRichard Harrington, representative of the Department for Business, Energy and Industrial Strategy (BEIS), answered questions related to UK-EU energy cooperation after Brexit in the House of Lords on…
Perpetual state of action: How to improve your life for goodTaking action to build up your self-confidence is a no-brainer. There are always unexpected curves on the road to success, but if you follow these steps, you'll gain personalized knowledge and get…
Promotional items are not giftsThe end of the year is approaching, as well as the traditional gift giving to clients and business partners. You may be wondering whether you should avoid giving gifts because you don't want to damage…
Eight tips on closing a deal from eight top salespeopleHow to surpass your competitors, how to hold a business meeting, how to engage a prospect and how to close a deal successfully? These are questions that definitely interest any salesperson who is…
Wealth management in the years to come (1/2)Investors nowadays are increasingly knowledgeable: they know what they want and also what they are afraid of. Advisors have understood that wealth management is not about investments but about the…
Richard Branson: A good leader is not afraid of conflicts and responsibilityStrong leaders have vision, they are creative and able to inspire others to follow them on a journey to new ways of achieving success together. Weak leaders, on the other hand, maintain the status quo…
"Send it to my e-mail." How should you react to this request?Many initial approaches to clients over the phone end up with the client requesting the salesperson send the offer to their e-mail. Business people seek to avoid this situation because we all know…
10 tips on how to keep a positive attitudeBusiness success is, to a large extent, dependent on your own mindset. If we were able to, we would probably all choose constant happiness from the morning to night. Here are 10 tips on how you can…
Start-ups and capital markets (2/2): Disrupting retail tradingIn the previous article we saw the primary drivers of fintechs in the field of retail trading. Now we will see what types of startups we can observe in this field.
The true influencers are … usAn influencer is someone who has many social media followers. But don’t feel bad if you don’t have immense numbers of subscribers to your social media accounts. At least you aren't running the risk of…
Communicate appropriately and with a clear goalDo you communicate with people? That's very good. But it still doesn’t mean you are conveying your message effectively. Do you know who are you talking to?
5 tips for sales newbiesAre you new to sales and just starting to look around? Do you still have trouble understanding basic terminology and would like to have a simple, unified guide to working in your new position? Despite…
Kateřina Reiblová on Management tv: Insurance Brokering is a prestigious profession with a personal approach to clientsKateřina Reiblová is a member of the board of directors and the HR Director of the insurance brokerage company RESPECT, which has been focused mainly on insurance for companies and entrepreneurs since…
