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Three signs you are creating a toxic environment in your teamNo one has more influence on the atmosphere in a team than its leader. Yet while all managers would like to work peacefully and create a friendly atmosphere, sometimes they can quite unwittingly…
Achieve success through small changes: habits to cultivate as a managerSuccess in a managerial role does not come from one big decision, but rather from small, everyday habits. In the long run, these small steps can create a solid foundation for effective leadership,…
Become a popular leader in these four stepsA successful manager is one who can build strong, long-term relationships with their team members. Being a popular leader is not just about being well-liked, but also about creating an environment…
How to get rid of nervousness and stress before a business meeting or a phone callBusiness meetings and phone calls tend to be a source of minor or major stress for most salespeople. However, stress and uncertainty not only lead to discomfort on the part of salesperson, but also,…
Five tips on leading Gen-Z employeesGeneration Z, namely people born approximately between 1997 and 2012, bring a new dynamic to the workplace. These young employees are tech-savvy, they are used to rapid change, and they seek work-life…
Managers must be able to say no: setting boundaries without causing undue offenceTeam management is not just about delegating tasks and encouraging creativity, but also about setting boundaries. Saying yes can be comfortable and easy for you, the manager, because you may feel like…
Three tricks of neuroscientists that will help you be more productiveManagers often seek ways to make their teams more productive. Many of their methods revolve around shorter breaks or making meetings more effective. However, modern neuroscience suggests that the key…
Six tips to achieve lasting success in managementSuccess in management is not just about quick wins or short-term results. A genuinely successful manager is one who can lead a team to effectiveness over the long term, maintain a positive attitude…
Are you working as a salesperson for a start-up? Here is how to get your first clientsDo you have a great innovative idea? Are you able to make a product that has the potential of becoming a hit? Are there people around you that share your values, who you trust and with whom you are…
Know your client: 3 ways to better know the profile of your ideal customerEvery business person and anybody who offers any sort of product or service would like to be able to see into their clients' heads. Market research, group surveys, questionnaires and client behavior…
Making a great public speech: tips from Barack Obama's speechwriterPublic speaking can be stressful for many but, with good preparation and a clear strategy, anyone can genuinely shine in a speech. Terry Szuplat, who wrote speeches for former U.S. President Barack…
Help bury the hatchet: how to resolve a conflict between subordinatesConflicts within a team are inevitable. Whether they are due to differences of opinion, personality friction or stress from work pressure, sooner or later a dispute may arise that needs to be…
What it means to be an "authentic" leader – and how you too can become oneArticles for managers and self-development texts for leaders often state that a manager should be "authentic". But what does authenticity actually mean? For leaders it is about being genuine – open,…
What (not) to do if you encounter an angry customer in customer serviceThis is a tricky question that has gone hand in hand with customer service probably since its birth: When a client gets angry, starts yelling and behaving in an almost aggressive manner, what should…
3 reasons why salespeople don't need to worry about artificial intelligence stealing their jobArtificial intelligence (AI) worries many a worker because in many cases their work could be replaced with robots and algorithms. Although apocalyptic visions of eliminating human labor didn't happen,…
