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Methodology for tough decisions might help you decide on yours (1/2)Being managers, you often have to make tough decisions. Which new policy or initiative should be introduced? Would a new incentive system or a new marketing campaign be better? Companies need to gain…
Guy Kawasaki: How to prepare for a panel discussionIf you have been working in your field for a long time, you represent a successful organization or you regularly attend professional events, you are very likely to be asked to speak at a conference…
Annoying your manager: Guide for beginnersYour manager will not be happy when you try to delegate your problems upward or when it turns out that you sometimes indicate a lack of common sense. What are some of the other most annoying things…
Can you give feedback effectively?A lack of feedback equals a lack of opportunities to improve. Managers who observe their subordinates' recurring mistakes should definitely not remain silent. It is in the best interest of all…
Find out what is behind the prospect's objectionsOne of the crucial tasks of a salesperson, though also probably the most difficult, is handling the prospect's objections. To successfully deal with the client's concerns is a complex issue because…
What to do when somebody steals your successWhen someone else takes credit for your achievements, it's very frustrating. It may be your boss, a colleague or someone you know in your private life. In any case, you will start thinking about how…
Is your attitude to career development up-to-date?There is a need for an infusion of creativity in the field of career planning and development. There are too many complicated systems and processes. Everything is too rigid and controlled, which …
Are you not selling? How not to lose confidenceFrom time to time every salesperson goes through a period when they are not closing deals. Not always is this the fault of the salesperson (it may simply be a bad spell for that particular branch of…
New managers should be developed from the beginningDeveloping new leaders is essential if you want your organization to be able to survive the long-term. First you should be willing to nurture and cultivate a leadership mindset. Letting new leaders…
When is procrastination a good strategy?Many people know procrastination very well from being a student and experience it again when they start working. We know that we have a major task in front of us, but we postpone it until the last…
There will be attempts to combine various applications into one powerful tool. Microsoft announced that it wants to weave social utility into all of its applications where it makes sense. The trend of…
Leadership is taught poorly: Leaders need to be representatives and be human (2/2)According to the Can Business Schools Humanize Leadership? paper by professors at INSEAD, leadership programs today focus too often only on coercion and influence. They claim it is time to get back to…
Four steps towards perfecting VIP customer careDid you know that for most companies the top 20% of their clientele accounts for 80% of their profits? Both salespeople and customer service employees often underestimate the importance of managing…
How to sound confident even if you are notTalking with or to other people is difficult for many of us. We do not believe in ourselves enough, and it is reflected in our speech causing a subsequent lowering of trust with others. However, you…
Do you often hear "Send me an e-mail"? Learn how to respondEvery salesperson who approaches prospective customers by phone has heard the answer: I am busy right now. Send me an e-mail and I will look at it. And every salesperson also knows how this ends: the…
