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How law firms can evolve: Story of a big transformation (2/3)The international law firm Seyfarth Shaw, based in Chicago, employs almost 800 lawyers. The firm tried to change how it practices law. It started with two projects. The need to improve the regular…
How to do more with less: Excellent customer service for little costsCustomer service is crucial to how clients see your brand and perceive your company as a whole. This is why it is not a good idea to be strictly penny-wise when it comes to customer service. However,…
New Czech labor laws in OctoberAmendments to two major laws for employers in the Czech Republic - the Employment Act (Act no. 435/2004 Coll.) and the Labour Code (Act no. 262/2006 Coll.) - came into force from 1st October 2015.…
What should you do about your employees' self-doubt?Managers often make mistakes in how they try to help their subordinates overcome self-doubt. They think that by encouraging their people and telling them they can do it, they are on the right track. …
A step-by-step structure of a persuasive sales presentationSales presentations, like movies, lectures, short stories and speeches, are comprised of three main parts, as defined by Aristotle in his definition of a dramatic plot: a beginning, a body and a …
Unconscious bias and diversity: Fight the former, promote the latterImagine being the only marketer in a room full of engineers or the only Czech in a team of Russians. In order to know how to function effectively in culturally diverse groups of people, you first need…
Learn to be agile: Lessons from the world of ITAgility is a necessity if you want to create usable software in a short time. Therefore IT teams have learnt how to be agile and other teams can learn from them. Chief information officers were forced…
3 tips for more professional and persuasive presentationsWe all have seen how a speaker can be the loneliest person in the world when he is sitting behind a desk and the first rows of chairs are rather far from the edge of the podium. An awkward setting can…
How to start measuring the effectiveness of employee trainingWhat can't be measured, does not exist. This rule, originally applied only in hard science, is becoming increasingly required in the field of HR. Top managers want clear metrics for all HR processes…
10 tips on how to use body language to your advantageIt is a scientifically proven fact that the majority of face-to-face interpersonal communication takes place on a non-verbal level. Though body language is something we perceive mostly subconsciously,…
Most common myths about burnoutMany people think that burnout is just short-term stress which will disappear when you take a vacation. However, this is only one of the common misconceptions associated with burnout. In fact, burnout…
How to write e-mails that do not end up in the trash folderEvery day millions of business e-mails are sent. The Internet has provided marketers and salespeople with a unique tool to address a large number of prospects at little or no expense. Yet sending an…
A good manager? Steve Jobs certainly wasn'tThe best managers are completely boring. They are absolutely objective, predictable, unselfish and non-political. They promote teamwork and build an environment of trust. They provide immediate…
5 steps enabling you to resolve any customer complaintRegardless of whether it is an internal or external customer, you need to gather information and seek the actual cause of the problem. So get in touch with the customer as quickly as you can and be…
Recruitment: How to make it faster without rushingTime-to-hire is one of the most commonly used metrics in HR. It indicates the average length of time needed to fill a vacant position. Further more, it is related to an even more important metric -…
