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Employee engagement is the biggest HR challenge companies are currently facing, according to this year's Deloitte study entitled Global Human Capital Trends 2015: Leading in the New World of the Work.…
Getting past receptionists: How to reach the decision-maker over the phoneThere is a very apt sales term in English gatekeeper a receptionist, assistant or simply anyone who answers the phone and whom the salesperson needs to get past in order to talk to the person with…
Leadership is taught poorly: Leaders need to be representatives and be human (1/2)The economic downturn seems to be over, and money is flowing again in leadership development, but leaders are losing their faith in leadership development programs. Why are companies willing to spend…
5 phrases to avoid when dealing with customersDo you want to discourage customers once and for all? Then do not respond adequately to their questions or do not take their problems seriously. Customers need to be heard and understood. So avoid…
How to clarify and update performance expectationsThere is a long way separating a top performer and an employee whose performance is unsatisfactory. Your staff should not be surprised by what they hear from you when you meet for an annual review.…
How to earn trust when working remotelyMore and more people are working remotely. It has indisputable advantages for both employers and employees, but it also has its drawbacks. One of them is a frequent lack of trust towards the employees…
5 tips on how to close deals fasterWe live in a rapidly changing world and the old saying that time is money is truer today than ever before. And this applies especially in sales. If you manage to shorten the average time spent on a…
Test: Are you addicted to work?Workaholism is an addiction like any other, so it is very dangerous. In the current age of globalization and disappearing borders between work and private life, the risk of workaholism is even…
Create a successful brandIf you want your company to be successful, you have to create a successful brand. The right presentation is essential. Customers are confronted with a lot of new information and offers these days. If…
Study: Tech-ready states in 2015This year's leader of the ICT revolution is Singapore, which has a comprehensive digital strategy at governmental level and where online services and tools are utilised extensively. More than 50% of…
Use emotional intelligence to solve conflicts betterThe extent of our ability to resolve conflicts defines how much other people trust us, respect us and how successfully we can build cooperation. If we want to manage conflict well, we must be able to…
Companies will try to humanize themselves and use authentic employees and their candid comments for both marketing and recruiting. Employees will therefore become a key part of efforts for various…
3 tips on how to sound natural over the phoneHas this ever happened to you that you answered the phone and you know that the person calling was a telemarketer even before they introduced themselves or told you why they were calling? Most people…
What makes global cosmopolitans great employeesEmployers should try to uncover the benefits and skills of their well-travelled employees, who may be able to offer a substantial competitive advantage that can be deployed. The knowledge.insead.edu…
Presentations: What you should know about the audienceYou are going to give a presentation. So you start thinking about what you want to say, what data you need and what pictures might help. However, many people in this situation forget about a crucial…
