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How to write e-mails that do not end up in the trash folderEvery day millions of business e-mails are sent. The Internet has provided marketers and salespeople with a unique tool to address a large number of prospects at little or no expense. Yet sending an…
5 steps enabling you to resolve any customer complaintRegardless of whether it is an internal or external customer, you need to gather information and seek the actual cause of the problem. So get in touch with the customer as quickly as you can and be…
Recruitment: How to make it faster without rushingTime-to-hire is one of the most commonly used metrics in HR. It indicates the average length of time needed to fill a vacant position. Further more, it is related to an even more important metric -…
Uncertainty and risks: Lessons from the army (2/2)The previous articledescribed how risks are managed in the army. In times of peace, military leaders use a strong structure and well-defined procedures, two elements that allow them effectively to…
3 tips for introverts: How to network at social eventsSocial events, meetings, conferences and parties are often an excellent and unique opportunity to network and establish a working relationship with new people. But there are those who are not too fond…
Advantages of longer sales cycles; or, Why you should take your time sellingThe shorter a sales cycle takes, from the moment of first contact with the prospect right through to signing the contract, the better. At least that is the generally accepted rule. However, in an…
Marshall Goldsmith: Leadership is a contact sportThe more expected from us at work, the more we need to improve our leadership skills. At the same time, however, we probably have less time to focus on leadership development. How should you manage…
How to handle uncomfortable situations with graceOne of your subordinates has such bad hygienic habits that others refuse to share the workplace with him. If your clients could see him, they would not want to talk with him even on phone. Another…
The key to customer satisfaction: Employee engagementThe level of engagement of company employees that are in direct contact with clients is the cornerstone of customer service and the key to customer satisfaction. Only front-line employees who are…
How law firms can evolve: Story of big transformation (1/3)The international law firm Seyfarth Shaw, based in Chicago, employs almost 800 lawyers. The firm tried to change how it practices law. Top managers applied lean-management principles in order to make…
Take part in the largest global coaching studyThe International Coach Federation (ICF) invites coaches from around the world to participate in a study entitled 2015 Global Coaching Survey, which was prepared by PricewaterhouseCoopers (PwC). All…
Skill acquisition: Do you know how to learn and achieve your goals?The 10,000 hour rule says it takes at least 10,000 hours to achieve mastery in a subject you choose. However, since there is a huge difference between automatic practice and focused practice, we can…
4 rules for creating a successful loyalty programmeAs the EyesOnSales server informs, the Starbucks chain recently launched a massive media campaign promoting its new loyalty programme. In this respect, Starbucks is, with its loyal clientele, a…
How to do more with less timeWhen you dont have time, say so. Dont be rude, just say that you have another engagement in another room. That will get you out of the conversation. Also think about whether you would be more…
7 tips on how not to lose track of a projectProject managers are often simultaneously responsible for multiple projects. When this happens it is much more difficult to pay your undivided attention to each project while not favoring some equally…
