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Companies are deploying AI across customer service, but survey data show costs are not falling and sometimes are risingA survey of 150 customer-service and IT leaders shows a striking gap between the breadth of AI deployment and financial results. No respondent reported a significant cost reduction from AI, and two…
Germany to cut petrol and diesel taxesGermany will cut taxes on petrol and diesel by around €0.17 per litre from 1 October until the end of the year. The measure will reduce energy tax by €0.14 per litre, with the total reduction reaching…
Mistral raises €3 billion. European AI is trying to turn 'sovereignty' into a business modelFrance's Mistral raised €3 billion in a Series D round at a post-money valuation of more than €21 billion. Samsung Electronics led the round, with other institutional investors also participating. The…
Psychometric tests can capture certain aspects of a person with considerable precision. At the same time, they may overlook what truly sets that person apart. Laurent Laval, creator of the Reason for…
AI is accelerating work faster than companies are changing their organizations. The result can be more output but worse decision-makingA company can give employees access to ever more capable AI and still fail to achieve a corresponding business benefit. Technology also accelerates poorly designed processes, unclear authority and…
Nvidia brings AI into live broadcasting: synthetic-video verification, sports analysis and localizationAhead of the IBC trade show, Nvidia expanded its AI package for media, sports and live broadcasting. It offers synthetic-video detection, single-camera body-motion estimation, frame interpolation,…
GPT-6 Astra moves from chat directly into business applications. OpenAI is betting on work without integrationsOpenAI introduced GPT-6 Astra as a model designed for complex professional work. Alongside programming and document work, it is meant to operate ordinary applications even where no interface for…
A marketing lead is not yet a sales opportunity. Weak qualification forces salespeople to waste time on the wrong peopleMarketing and sales can evaluate the same lead very differently. Marketing interest does not yet confirm a real reason for change, decision authority or willingness to address the problem. If a…
Google will invest €13 billion in Finland in data centers, energy and AI infrastructureGoogle announced a €13 billion investment in Finnish digital infrastructure, energy and local partnerships over the next two years. The company says it is its largest single investment in Europe. The…
A manager who lets AI write everyday communication can save time while weakening their own credibilityAI can quickly prepare an email, announcement or feedback. For a manager, however, communication is not just the transfer of information. People use it to judge confidence, personal involvement and…
Companies Control AI Agents' Access but Often Fail to Check Whether the Agent Circumvents the Purpose of the RuleForrester points to a weakness in current governance of autonomous systems. A company may correctly limit an individual payment to $1,000, but an agent can split a $5,000 request into five permitted…
Nanolasers could significantly reduce computer energy consumptionResearchers at the Technical University of Denmark (DTU) have developed a tiny nanolaser that could eventually make computers, smartphones and data centres faster while significantly reducing their…
AI can already recommend firing an employee. But responsibility cannot be hidden behind an algorithm’s decisionAn AI system can monitor attendance, allocate shifts or recommend personnel measures. Once its output affects a person’s career, however, formal human confirmation is not enough. A recent case shows…
In complex B2B sales, more than contacts get lost. The greatest damage comes from context scattered across peopleA long sales opportunity can last for months and involve several salespeople and other specialists. If customer information is stored only in individual meetings, emails and personal memory, the team…
The best employee can become a weak point for the company if all decisions gradually start passing through themAn exceptional employee often receives more and more problems precisely because they can solve them faster than others. Over time, however, dependence can develop: without their knowledge, decisions…
