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Improve customers' experiences with youOne of the most important requirements for business success is elevating the customers' experience. In his book Summit: Reach Your Peak and Elevate Your Customers' Experience, F. Scott Addis, …
Three reasons why salespeople are still important in the internet ageAn increasing percentage of buyers' decisions and final transactions are made online. Do you sometimes ask yourself if there is still a reason for salespeople? There are plenty of arguments for a …
Myths about flexible working arrangementsA lot has been written about the benefits of flexible working, both for employers and employees. However, many companies still seem to know nothing about flexible working or do not want to know. Small…
4 ways to use LinkedIn in the most effective wayDo you use LinedIn? Are you sure you are using it fully? This social site is a great tool for managing your business contacts. If you use it effectively and correctly, it can give you much more than…
8 steps to a higher level of teamworkDo you know what obstacles your subordinates face as a team to working efficiently? If so, do you know what you can do? Marshall Goldsmith - world-renowned coach of senior executives, speaker and…
There is a serious problem related to corporate training sessions – we want to see performance impact over time, but every training event ends with filling in evaluation sheets. All those test…
The Second Machine AgeAlthough there were several rising tides of innovation and major technological breakthroughs in the past, the situation today is essentially different. Productivity is still growing at a fast pace,…
Try to use your own words. Show that you have put in some effort into considered how your experiences match the demands of the position you are interested in. Although employers often search for…
The first 100 days of an HR DirectorEntering a new role always involves feeling pressure and stress, particularly when you are entering a senior managerial post. Even if you already have experience in your field, you will face a…
How to make your employees passionate and engagedResearch has proved the obvious: passionate and highly engaged employers are much more productive. However, only about one third of employees are really truly engaged. Remember, passion is …
Performance problem or preference issue?The following questions help you tell a job-impacting work habit from just a pet peeve. Can you make a clear link between behavior and work performance? If the employee is not willing to modify his…
Every senior HR professional should know the answers to the questions that are asked sooner or later by the company's top management. To be able to answer these questions, you must learn to be…
10 difficulties in 360-degree feedback (part 2/2)In the first part of the article on the problems that can occur in 360-degree feedback, we learned how important it is to have clearly defined objectives and to gain the support of top management…
5 sales skills in the internet eraThe internet has changed the world of business. Salespeople still need to master the same skills, but in these days it is more demanding. You need to go into greater depth with your client. …
Laugh with your clientsHaving a laugh with your client from time to time will increase mutual trust, empathy and you will also get closer to your client. Salesandmarketing.com published a few tips on how to inject some…
