Improving customer service: make it straightforward Providing a customer service which is without friction and hassle is what creates the perfect customer experience. Companies should try to make things easy for their…
B2B evolution: Staying relevant thanks to digitisation (2/2) As mentioned in the previous article, consumers today are better informed…
What you are focusing on? We often focus on something we dislike or are not satisfied with. We think…
B2B evolution: Staying relevant thanks to digitisation (1/2) Maybe it is time to rethink B2B value propositions. After all, digitisation…
Use the power of gratitude to be more successful in your career Express gratitude more often. A good idea – but how to go about…
Businesses not using the potential of online reviews of products and services Most people today order some things online. Whether it be food,…
Angel investors: which is the right one? When young entrepreneurs want to start up a new business, they often go to…
How to rediscover enthusiasm for work Marie Kondo, a Japanese tidying guru, has some advice that can be well…
Are subordinates trying to sabotage your efforts, or is it something else? Do you know which simple piece of advice could save many a manager? More…
How to build trust – and why we should do so Think about the start of a new relationship: how do we behave? Some people…
Leadership is about self-awareness and connecting with others Leadership is very often about getting others to push their limits. If you…
Reshape your negative thought patterns Some of our thoughts frequently recur, even on a daily basis. If these…
How retail brands can bridge online and offline (2/2) The previous article described how tracking customers can be done both…
