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Excellent customer service and creating a quality brandThere is a term in English that has started to be used by professionals in customer service – “Customer-Centricity”, i.e., putting the client on a pedestal at the very center of…
Build your reputation without braggingIf you have opportunity to present your own articles in print publications or on websites, go for it. It will take you only few hours and when you choose the right websites and publications,…
Study: What makes a good employee?What motivates us at work? Surveys show that it is definitely not just money. There are many purely psychological factors that play a crucial role in whether we are satisfied and they determine our…
How to avoid the most common price negotiation mistakeDo you know the most common mistake salespeople make when negotiating price? Do you know how to avoid this mistake? SalesForce Blog published several tips that will help you excel in price…
What does not kill you ...To live a happy and successful life, you should know how to cope with difficult situations and stress. Whether you are experiencing personal or work-related problems, you must find the mental strength…
A lesson in emotionally intelligent conversationThe ability to recognize the emotions others are experiencing and take into account their feelings when making your own decisions is called social awareness. Many people lack this ability because…
HR people often complain about things going wrong. They tend to evaluate their own professional competences worse than their colleagues from both HR and other departments. These results are from more…
Do you know your numbers? 3 methods of sales performance analysisTo be a successful salesperson, you have to constantly audit your own actions and performance, to analyze your results and adjust your sales techniques so that any weak spots are eliminated. However,…
10 commandments to solve managerial incompetenceAre your subordinates driving you nuts? Do you think they are incompetent and constantly gossip behind your back? But what if it's you who is incompetent? Some managers do not realize that they do…
Meet the typical client of the near futureSociety keeps changing. Marketers, salespeople and customer service professionals need to react not only to the technological progress that influences every single aspect of our daily lives but also…
Even your boss can become a great communicatorIf the CEO of your company is a good communicator, he or she can have a great impact on the company culture. Every manager who communicates well with employees also has a positive impact. It is…
Could you become a professional speaker? (2/2)In the first article, Brian Tracy, a famous speaker, advised us on how to start a career in public speaking. He published his tips on his website briantracy.com. Now let’s focus on what you…
Any job that requires contact with other people should be done by people with a sufficient degree of emotional intelligence, the ability to control their emotions and understand the emotions of…
10 habits that will make you look more professionalWhat does being “professional” mean? The basic prerequisite is expertise, that is having a thorough knowledge of a certain field. However, this is not enough, under certain circumstances,…
Presentation tips for a professional performanceIf you feel the need to rehearse a speech immediately before starting to speak, it is not a good sign: you probably do not know your topic well enough. You should spend your time focusing on the…
