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Preparing a customer satisfaction survey: What to avoidIt is not so hard to conduct a customer satisfaction survey among your clients. What is more difficult is setting up the questionnaire and system of analysis in a way that allows you to obtain…
Modern technology in corporate training: Trends for 20162016 will see companies further utilizing the wide potential of the possibilities modern technology brings to the field of employee training. It will be associated primarily with the arrival of the…
Maximize what you get from interactions with your customersApproach your relationship with your customers in such a way that will bring you the most. Provide your customers with relevant new ideas, information and solutions that add value on a regular basis.…
Upselling: Learn an efficient technique for increasing the volume of salesWhen it comes to increasing the volume of sales, many companies to a large extent rely on a technique known as upselling. Upselling is a means of increasing sales in which the salesperson offers the…
The highest number of people employed in the Czech Republic since 1993The number of Czechs employed reached a new historic high. According to the current data from the Czech Statistical Office, the seasonally adjusted employment rate (the proportion of employed persons…
Will the candidate fit into your culture?Even the most qualified employee will not help you if his own values are contrary to the values of your company's culture. An employee like this may even do some damage. When choosing employees, it's…
What does it mean to be mentally strong?Successful people are usually mentally strong. Acquiring this skill is, however, not easy and does not happen overnight. It requires a long-term effort to improve yourself every day, to be optimistic,…
New middle managers: Emotional support for generation Y and heroes of strategic changeYou can often hear that workers from Generation Y dislike traditional bosses. Allegedly they consider themselves competent enough to work unsupervised and want to function autonomously. This, however,…
The art of "marketing content"We are currently witnessing dramatic changes and shifts in marketing practice. In the old days with no Internet, when the information space was dominated by mass media, the most effective…
Strategic change and middle managers: The frustration of middle managers (2/2)In the previous article we described a starting situation of the company. New CEO was about to implement a strategic change and he had support of middle management. However, gradually he lost this…
People before the strategy (2/2)In the first part of the article, we showed you how the role of HR directors should change. Our short article was based on an article called People Before Strategy: A New Role for the CHRO, which was…
People before strategy (1/2)The Harvard Business Review published three articles this summer which attracted general interest. Many HR professionals consider them controversial because HBR certainly did not mince words. In the…
Let your negativity teach you a lesson about lifeBeing scared and insecure because you experience negative feelings means you are failing to make progress in your life. Negativity is experienced when we are unhappy with some aspect of our lives. It…
Chief Digital Officers: What is their role? (2/2)Customer-centric mindset can be effectively promoted by CDOs. Sending e-mails containing customer breakthroughs and insights, as well as preparing real-time dashboards and reporting of key digital…
Even HR can work, when it wants toThe Harvard Business Review published three articles in the summer which attracted general interest. Many HR professionals consider them controversial because the HBR certainly did not mince words. We…
