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10 tips on how to use body language to your advantageIt is a scientifically proven fact that the majority of face-to-face interpersonal communication takes place on a non-verbal level. Though body language is something we perceive mostly subconsciously,…
5 steps enabling you to resolve any customer complaintRegardless of whether it is an internal or external customer, you need to gather information and seek the actual cause of the problem. So get in touch with the customer as quickly as you can and be…
3 tips for introverts: How to network at social eventsSocial events, meetings, conferences and parties are often an excellent and unique opportunity to network and establish a working relationship with new people. But there are those who are not too fond…
How to handle uncomfortable situations with graceOne of your subordinates has such bad hygienic habits that others refuse to share the workplace with him. If your clients could see him, they would not want to talk with him even on phone. Another…
The key to customer satisfaction: Employee engagementThe level of engagement of company employees that are in direct contact with clients is the cornerstone of customer service and the key to customer satisfaction. Only front-line employees who are…
How to do more with less timeWhen you dont have time, say so. Dont be rude, just say that you have another engagement in another room. That will get you out of the conversation. Also think about whether you would be more…
Risks that stem from too much sales experienceIn virtually every human activity and in all professions, experience and practice make a worker more productive and effective. But does this rule apply to sales? Consultant Colleen Francis writes in…
New to budgets? Follow these 4 simple tipsIn your new position it will be important for you to understand various financial ratios and reports. How to avoid headaches connected to creating a budget? Look at these tips from the about.…
3 things you should not say during a sales phone callThe introductory sentence of your phone conversation with a prospect is the most important one. It is your only possible chance to engage the prospect. If you do not use a sentence that provokes your…
Keystones of a successful sales teamA success in sales starts with building a quality team. Not everybody can do everything; each person gets along better or worse with different types of people and a good sales department should…
How to organize a meeting which will be a guaranteed fiascoIt can be obvious that some meetings will be useless before they even start. It will be a waste of time for all participants and nothing will be resolved. Most often this happens when someone thinks…
Onboarding is not useless if done properlyAn efficient process of onboarding, or integration of newcomers into a company, is a fundamental prerequisite for the successful operation of any organisation. It helps them tap into their new work…
Self-loath? Recognize it and use these 4 tipsWhen you feel like bad things happen only to you, you are in a self-loathing stage. What you need to do is quickly change your thinking, change your mindset immediately, instead focus on what you can…
Phrases that will make you more popular among your colleaguesPut simply, one might say that sales is about nothing more than talking to people. A salesperson is someone who has taken an ability to communicate with other people to a professional level. The…
6 phrases good recruiters should never sayCandidates are not the only ones who should make a good impression during job interviews. Recruiters should do the same since not only their own reputations are at stake, but also the reputation of…
