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Customer experience (2/2): Checklist of ideas The previous article described what customer experience is actually about and how to jump-start efforts in this area. Now check out the following ideas, which are…
Customer experience (1/2): Starting from scratch If you have never really thought about improving customer experience, you…
How to bring people with opposing views together (2/2) The previous article described how being too invested in an idea may…
How to bring people with opposing views together (1/2) If you have a group of people who fiercely disagree with one another, that…
Honest auditors under fire: how the audit market penalises them A recent study by researchers from the University of Arkansas entitled Don’…
Leadership development and self-awareness (2/2): Reveal your blockers The previous article looked at why understanding your own motivators and…
Debt is cheaper for publicly traded companies than for privately held ones The cost of debt is an important factor in deciding whether to make a…
Overcoming a fear of public speaking When you have to speak in public, nerves play their role. Fortunately,…
How to sell ideas at the workplace Workplaces are full of people pitching, trying to sell their ideas to…
Don't let ageism prevent you getting a new job Ageism is a common fear of people with adult children. It can often kick in…
CFO taking on responsibilities of COO: Can it work? (2/2) The previous article described the role of a COO and why there may be some…
CFO taking on responsibilities of COO: Can it work? (1/2) One thing we can observe nowadays is that sometimes CFOs have considerably…
Automation: the cure for decision fatigue Artificial intelligence can help leaders do their jobs better and more…
