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Six personal qualities every customer service agent must haveThe work in customer service is specific, and it requires special skills from employees, especially when it comes to personality. Not everybody meets these requirements, and not everybody can work…
Adaptable leadership: Keep your company alive (2/2)The previous article suggested that successful managers are those whose leadership is adaptable. This style of leadership is about managing failure effectively so it doesn’t impact negatively on…
Customer service that will make clients love your companyAs it has been said many times on this website, customer service is essential in retaining clients. In many business sectors, competition is very tough and it's often the quality, or lack of quality,…
What are the advantages of working parents?Many HR specialists prefer recruiting young childless employees because they seemingly have no commitments, can stay late at work and their personal life does not distract them in their job. However,…
Dangerous dark traits among narcissists, abusers and toxic peoplePeople with narcissistic tendencies like to play the victim and they always produce a distorted view of events. They hate seeing other people happy and will verbally abuse you. They tend to be…
How to get an old school salesperson on a par with younger colleaguesThere is power in diversity within a team. If you succeed in combining within one sales team younger salespeople, who often have zeal as well as a knowledge of modern technologies, with older…
Nine rules for writing an effective and successful business proposalDid you get a lead for an ideal prospect? Great. Did you call them and schedule a meeting or discuss the options you offer over the phone? Even better. Did you agree you would send the prospect a…
Three signs that there is something wrong with your management styleDo you know what the most common reason why people leave their jobs or think about leaving? It is neither money nor insufficient development options, but management. If the employee doesn't get along…
Want to get your dream job? 6 tips how to excel during an interview for a sales positionInterviews for sales positions are specific in many ways. It is more true in sales than in other fields, that the way you provide information and present things is much more important than the…
3 steps towards explaining a complex issue in a simple wayIt especially happens to business people in technically highly specialized sectors who often encounter the necessity of explaining complex issues or technical details in a simple way. The same goes…
Four steps towards keeping your clientsAs it has been said many times before, finding and acquiring a new client costs on average several times more than keeping a current one. However, competition is strong, and the fight for customers is…
People, the world, and things around us are constantly changing and developing. Office design and the entire concept of the working environment are no exception. This is the result of design trends…
Seven strategies of client retentionFinding a new client costs, on average, five times more money and effort than keeping a current one. Your current clientele is also a great source of additional business and referrals. High customer…
In order to give maximum performance, employees must feel as comfortable as possible at the workplace. This concerns not only the physical characteristics and microclimate of the environment, but also…
Learn to savour the moment (2)The previous article described the concept of savouring the moment and how to go about it. This second part will examine in more detail how you might seek to create and incorporate such moments in…
